Sales purchases or invoice details may not be reflected in an Intel® Partner Alliance account due to one or more of the following reasons:
- The purchase was made recently.
- It requires 4-6 weeks from the invoice date to reflect the sales purchase into the system.
- Check your account after 6 weeks.
- The purchase was made from unauthorized distributor.
- The purchase is not or does not contain an Intel product.
- If there are no issues with the above criteria, and invoices are still missing, submit a request to Intel Customer Support (sign-in required).
- Enter details in the text box Tell us about your issue or question regarding Intel® Partner Alliance.
- For faster service provide the following information:
- Click Next:Details button to include any attachments (screenshots, photos, files, or others).
- Select opt-in or opt-out opportunity to participate in Customer Improvement Program.
- Click Submit Request button.
A representative will contact you within one business day along with a Missing Purchase Request Template to be completed.