Intel® Partner University provides in-depth technical training that gives our Partners a competitive advantage on all channel-relevant technologies. Credits help to earn or maintain participants’ Gold or Titanium membership tier in the Intel® Partner Alliance.
Training credits can take 3 to 5 business days to appear on your Training Dashboard.
Verify training credits by first reviewing How to Check the Training History and Credits Earned in Intel® Partner Alliance.
Then, if training credits are not reflecting in My Learning history in the Intel® Partner University site, here are a few troubleshooting steps to try:
- Is the course listed in the Courses In Progress tab in My Learning?
- If yes, complete the course OR
- If course was completed but it shows as Pending or In Progress (not completed), continue to the next steps.
- Ensure that all three key milestones in the training are completed.
- The Course is complete - all course material reviewed.
- Take the quiz – your score must be 80% or greater to receive training credits.
- Submit the survey.
- After successful completion of these requirements, credits are recorded in the Completions tab in My Learning.
- It may take 3-5 business days to appear.
| Note |
For Partner Connect, webinars, or other special training promotional events, allow up to two weeks for credits to be posted.
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- Did you recently change the email address used for Intel Partner Alliance? Training credits are recorded using your email address, so when a change is made it's possible your history training may need to be repopulated. In this case, submit a request to Intel Customer Support (sign in required).
- If the above criteria are met but the credits are not displaying properly, submit a request to Intel Customer Support.
- Enter details in the text box,Tell us about your issue or question regarding Intel® Partner Alliance.
- For faster service provide the following information:
- Click Next:Details button to include any attachments (such as screenshots, photos, files).
- Select opt-in or opt-out opportunity to participate in Customer Improvement Program.
- Click Submit Request button.
A representative will contact you within one business day.