Article ID: 000059785 Content Type: Troubleshooting Last Reviewed: 08/03/2023

Training Credits Are Missing from Intel® Partner University


My Learning history and Intel® Partner Alliance dashboard not updated after completing a training course

  • Completed a training course but the credits don't appear on my Dashboard.
  • How long does it take for credits to appear in My Learning?
  • I changed by email address, and now my training history has vanished.

Intel® Partner University provides in-depth technical training that gives our Partners a competitive advantage on all channel-relevant technologies. Credits help to earn or maintain participants’ Gold or Titanium membership tier in the Intel® Partner Alliance.

Training credits can take 3 to 5 business days to appear on your Training Dashboard.

Verify training credits by first reviewing How to Check the Training History and Credits Earned in Intel® Partner Alliance.
Then, if training credits are not reflecting in My Learning history in the Intel® Partner University site, here are a few troubleshooting steps to try:

  1. Is the course listed in the Courses In Progress tab in My Learning?
    • If yes, complete the course OR
    • If course was completed but it shows as Pending or In Progress (not completed), continue to the next steps.
  2. Ensure that all three key milestones in the training are completed.
    • The Course is complete - all course material reviewed.
    • Take the quiz – your score must be 80% or greater to receive training credits.
    • Submit the survey.
  3. After successful completion of these requirements, credits are recorded in the Completions tab in My Learning.
    • It may take 3-5 business days to appear.

      For Partner Connect, webinars, or other special training promotional events, allow up to two weeks for credits to be posted.

  4. Did you recently change the email address used for Intel Partner Alliance? Training credits are recorded using your email address, so when a change is made it's possible your history training may need to be repopulated. In this case, submit a request to Intel Customer Support (sign in required).
  5. If the above criteria are met but the credits are not displaying properly, submit a request to Intel Customer Support.
    • Enter details in the text box,Tell us about your issue or question regarding Intel® Partner Alliance.
    • Click Next:Details button to include any attachments (such as screenshots, photos, files).
    • Select opt-in or opt-out opportunity to participate in Customer Improvement Program.
    • Click Submit Request button.


A representative will contact you within one business day.