Unable to Redeem Points in Intel® Partner Alliance account because:
Most Points Redemption issues cannot be resolved on your own. You will need to contact Intel Customer Support for assistance.
Additional information on specific issues below:
Error Encountered: Something went wrong while fetching rewards data - (5000). Please try again.
This error is caused by a data mismatch in our partner database and the Points Redemption tool due to duplicate login ID's. Contact Intel Customer Support for assistance.
Error Encountered: We’re sorry. This role doesn’t have permission to make a redemption. Please contact your Partner Admin to complete your checkout.
This error indicates the user attempting to redeem Points does not have the Partner Admin or Partner Admin Delegate role and Points Redeem for contact that is employee only.
If you do have one of these roles and the issue persists, contact Intel Customer Support.
Rewards are not visible or blank:
This could indicate an issue with the website displaying the redemption offerings correctly, or the user does not have the Partner Admin or Partner Admin Delegate role.
If you do have one of these roles, first try clearing cache and reloading the page. If the issue persists, contact Intel Customer Support.
Results show No options.
This error indicates the user attempting to redeem Points does not have the Partner Admin or Partner Admin Delegate role.
If you do have one of these roles and the issue persists, contact Intel Customer Support.
Partner rewards and redemption options vary by location and membership tier.
Specific criteria must first be met in order to earn and/or redeem points.