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How to Forcibly Set Scale Option to Maintain Display Scaling as the Default Option in Intel® Graphics Command Center

Content Type: Troubleshooting   |   Article ID: 000059369   |   Last Reviewed: 12/19/2024
Description Resolution

Environment

Operating System

Windows® 10, 64-bit*
Dell Latitude 5520" BIOS 1.6.0 Intel® Core™ i5-1145G7 Processor Intel Iris Xe Graphics, Driver: 27.20.100.8853 and 27.20.100.9168 Windows 10 Enterprise Build 19042 HDMI boards: Promethean ActivPanel AP6-7f and AP7-75 and AP7-86

Description

 

  • When connecting second displays, like HDMI®, the Scale option in Intel® Graphics Command Center defaults to Maintain Aspect Ratio and, no signal is detected on the HDMI®. 
  • Switching to Maintain Display Scaling solves the problem. 
  • For multiple devices or large deployments, this is not a sustainable approach, so unable to find a setting change, registry setting, or configuration file setting to administer this as Maintain Display Scaling to default on all the devices.

Resolution

Intel recommends contacting the computer Original Manufacturer (OEM) to request customization in the tool's default behavior.

Related Products

This article applies to 108 products.
Intel® HD Graphics 5300 Other Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® HD Graphics 5500 Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics Family Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® UHD Graphics 630 Intel® Iris® Graphics 6100 Intel® UHD Graphics 710 Legacy Graphics Intel® Arc™ A770 Graphics (16GB) Intel® UHD Graphics P750 Intel® Iris® Pro Graphics Family Intel® Arc™ A350M Graphics Intel® Arc™ A-Series Graphics Intel® HD Graphics 505 Intel® Arc™ A570M Graphics Intel® Iris® Pro Graphics 6200 Intel® Iris® Xe MAX Dedicated Graphics Family Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Radeon™ RX Vega M GH Graphics Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Iris® Xe Dedicated Graphics Family Intel® Iris® Plus Graphics Family Intel® Arc™ A530M Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Arc™ A380 Graphics Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® Iris® Plus Graphics 655 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Iris® Xe Graphics Intel® UHD Graphics 620 Intel® HD Graphics Family Intel® Iris® Xe Graphics Family Intel® UHD Graphics 617 Intel® HD Graphics 510 Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Intel® Iris® Xe MAX Graphics Intel® UHD Graphics 730 Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 500

Discontinued Products

Intel® HD Graphics 4000 Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® Q43 Express Chipset Intel® HD Graphics 520 Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® Iris® Plus Graphics 640 Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Graphics Drivers for Intel® Q35 Express Chipset Intel® Iris® Plus Graphics 650 Intel® HD Graphics 4600 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Intel® HD Graphics 610 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Intel® HD Graphics 2500 Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 3000 Intel® HD Graphics 620 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller

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