Article ID: 000059291 Content Type: Error Messages Last Reviewed: 08/11/2023

How to Fix BSOD with iaStorAC.sys on Intel® Rapid Storage Technology

Environment

Windows® 10 family

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Summary

Steps to fix the Blue screen of Death (BSOD) iaStorAC.sys error message

Description
  • The computer crashes on a new build when trying to open the Intel® Rapid Storage (Intel® RST) console
  • Error message: FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_iaStorAC.sys
Resolution

Follow the steps below:

  1. Download and install the latest Intel® RST driver from the computer manufacturer or the latest version offered at the Intel Download Center.
  2. Check if the error message remains.
  3. If the error message persists, capture the complete BSOD dump files for analysis. Follow the steps below:
    1. Right click Windows' icon and select System > About.
    2. Under Related Settings/Links, select Advanced system settings.
    3. Click on Settings in the Startup and Recovery section.
    4. Look for the Write debugging information dropdown and select Complete memory dump.
    5. The memory dump file is typically located in %SystemRoot%\MEMORY.DMP with system root is typically C:\Windows.

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