Article ID: 000059006 Content Type: Product Information & Documentation Last Reviewed: 12/08/2021

How Do I Give My Employees the Warranty Requestor Entitlement?

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Quick steps for Partner Admins to assign the Warranty role for Intel® Partner Alliance.

Description

Instructions for assigning the Warranty Requestor entitlement within the Intel Partner Alliance program.

Resolution

Follow these steps to assign the Warranty Requestor role.

This will allow your employees to submit Advanced Warranty Replacement (AWR) requests online without the need for troubleshooting.
It can take up to one business day for the changes to be reflected in the Online Support Center.

  • This is available only to Gold/Titanium Partner Admins in eligible IPA partner roles.
  • Partner Admins and Partner Admin Delegates do not need the Warranty Requestor Role; it is already built into Admin entitlements.
  • The role is not available to Member accounts, who are not eligible for AWR.
  • The role is not available to the following Partner Roles, who are ineligible for AWR: FPGA, ISV, Guest

 

Note
  • Corporate generic emails can be added as warranty requesters. For example : RMA@intel.com
  • The person to be given the Warranty Requestor role must already exist as an Employee for the Intel® Partner Alliance account.  If the new person does not exist in the Intel system, follow the instructions in How to Add a Contact to an Intel Partner Alliance Account before continuing:

 

STEP 1
Log in to the Intel® Partner Alliance website.

 

 

STEP 2
Click the Company Profile link.
Click on the Company Profile link

 

STEP 3
Click Responsibilities, then click Manage Personnel.
Select the employee name.
Select the employee name

 

STEP 4
Select the box for Warranty Requestor Role under Access.
Select the box for Warranty Requestor Role under Access

 

Disclaimer

1

All postings and use of the content on this site are subject to Intel.com Terms of Use.