Article ID: 000058907 Content Type: Troubleshooting Last Reviewed: 07/12/2021

Using the Microsoft Tool* to Fix Intel® Killer™ Control Center Installation Issues

Environment

Even if you are in the process of updating the Killer Control Center, the installer is encountering parts of an previous version of Killer Performance Suite, and is unable to uninstall them.

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Summary

How to fix Intel Killer Control Center Installation issues with the Microsoft Troubleshooter*

Description

Users may encounter the following errors, potentially among others, when attempting to update or install the Intel® Killer™ Control Center:

  • Killer Performance Driver Suite cannot be installed with Killer Ethernet Performance Suite (or similar)
  • Error 1714 – the older version cannot be removed. Contact your technical support.
  • The feature you are trying to use is on a network resource that is unavailable…
  • Error 2753 – The File ‘xtendsoftapservice.exe’ is Not Marked for Installation
  • The installer appears to work, then the progress bar goes backward, and the installer fails.
  • The installer prompts for a .MSI file in a strange directory.
Resolution

This issue can be resolved by following these steps:

  1. Download the latest Intel Killer Control Center from Intel Download Center and keep it handy, to install when you’re finished uninstalling the old suite.
    • Double-click the installer for the newest Intel Killer Control Center. Let it fail. Do not restart your computer, even if asked.
    • Download Microsoft Troubleshooter tool for fixing problems that block programs from being installed or removed
      Microsoft's Fixit Page
      Microsoft’s Fixit Page
    • Once you have both of those things downloaded, uninstall all Killer products from your Apps and Features menu, which you can access by right-clicking Start.

    • You may encounter that same error – Error 2753. The File ‘xtendsoftapservice.exe’ is Not Marked for Installation – and that is fine. When you do, skip that application, and uninstall any other apps from Killer including Killer Drivers.
    • Now run the tool from Microsoft.
    • For the first menu, click Next
      . Click Next
       
    • After a moment of “Detecting Problems,” it will ask if you are having a problem installing or uninstalling a program. Even if you are trying to update or install the Intel Killer Control Center, the actual problem is happening when the installer attempts to uninstall the old suite. Therefore, you will choose Uninstalling
      . Click Uninstalling
       
    • At the next prompt, the program will ask you to choose from a list of programs. Find the Killer-related program on the list. It may not be the same as the one in this screenshot, but choose whichever Killer suite the program finds, and then click the Next button.
      Click the Problematic Killer App then Next
      Click the problematic Killer App, then Next.
    • The tool will then proceed to erase the parts of the Killer suite that the installer was unable to remove from the registry. If the program is not listed, you have the option of choosing “Not Listed,” and the tool may still find the pieces in the registry that need to be removed. However, it is hard to duplicate that particular scenario, so providing a screenshot is not possible, but it is fairly self-explanatory.
    • Once the tool has finished doing its work, you will restart your machine once more, and then install the latest Intel Killer Control Center, which you downloaded previously.
    • If you are unable to fix the issue with this guide, try running through it again, but this time, choose Installing at step 7. This may help clear corrupted files that are not related to Killer components but are still preventing the install.
    • If you have any further questions, you may contact support.

    Product and Performance Information

    1

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