Article ID: 000058758 Content Type: Maintenance & Performance Last Reviewed: 07/12/2021

Packet Loss on Intel® Ethernet Controller I225-V after Windows* Automatically Updated the Driver to Version


Steps on how to fix packet loss issue and contact the manufacturer for further assistance

  • After Windows* automatically installs driver update on Intel® Ethernet Controller I225-V, the system had a massive packet loss.
  • There's a random Ethernet disconnection at the meetings for Microsoft Team*, slack, during games, and with Internet browsing.
  • Follow steps on Network Issues with Intel® Ethernet Controller I225-V.
  • LAN driver in Windows Update has been revoked. End users will not receive Windows Update (LAN driver notification from now on and can keep using original equipment manager (OEM) driver as the final solution. Contact Original Equipment Manufacturer (OEM) for further assistance because they have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. To avoid any potential installation incompatibilities on the OEM system, Intel recommends that you check with the OEM and use the software provided through the system manufacturer.