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No Boot or No Power Issues on Intel® NUC Laptop Kit Products

Content Type: Troubleshooting   |   Article ID: 000058638   |   Last Reviewed: 07/20/2022

It can be difficult to resolve situations where a system doesn't boot or doesn't appear to have power. Below are instructions for troubleshooting the most common causes for No Boot/No Power issues. 

Note

These steps will not resolve the problem in all cases, but have been proven to resolve issues for many customers. If you try all the steps below and your Intel NUC still doesn't start properly, Intel Customer Support can help with additional troubleshooting or warranty replacement. See the instructions at the bottom of this page for information on contacting Intel Customer Support.

Click one of the steps for details:

Step 1: If BIOS settings were changed, set them back to factory default values.

Follow the steps below to revert to default values:

  1. Press F2 during boot to enter BIOS Setup.
  2. Press F9 to set defaults.
  3. Press F10 to save and exit BIOS.
Or
  1. When the Intel NUC is off, press and hold the power button for approximately 3 seconds, and then release. The Power Button menu should appear.
  2. Press F2 to enter BIOS Setup.
  3. Press F9 to restore BIOS factory default values.
  4. Press F10 to save and exit BIOS Setup.
Step 2: Determine if the boot problem is due to overheating.

The following symptoms can occur if installed components in the Intel NUC overheat:

  • The system won't boot.
  • The system randomly shuts down.

If any of the overheating symptoms appear, check the following:

  • The Intel NUC is on a hard flat surface.
  • The ventilation holes in the back and bottom of the chassis aren't blocked.
  • Make sure all your drivers and BIOS are up to date
Step 3: Identify errors when starting the computer.

If you receive the following error: 
A bootable device has not been detected

Check that the drive is detected in the BIOS:

  1. Press F2 during boot to enter BIOS Setup.
  2. Find the Boot Order and ensure the SSD is shown.
  3. Press F10 to exit BIOS Setup.

If Boot Drive Order shows No Boot Drive, the drive inside your NUC might have failed. In this case, perform a BIOS recovery (Step 5 below) to restore the drive. If you see this issue from the first boot, reconnect the drive to the board. Make sure the storage drive is inserted correctly and fully seated in the socket

Step 4: Try a BIOS recovery.

The Intel NUC Laptop Kit might not start properly if BIOS becomes corrupted. Try a BIOS Recovery.

Step 5: If possible, try swapping HW and/or use a Different Power Supply.

Try:

  • A different power supply
  • An alternative SSD
  • Different memory
Step 6: Contact Intel Customer Support or your place of purchase for further investigation.

If you've tried all the steps listed above and your Intel NUC laptop still does not start properly, you can contact Intel Customer Support. However, if Intel can't fix the issue, you will need to go to your place of purchase for warranty support, if the device is still within warranty.

Click Contact Support in the blue banner below to find the support options for your region. Be ready to explain the steps you tried.

Related Products

This article applies to 25 products.
Intel® NUC Laptop Kits Intel® NUC M15V Laptop Kit

Discontinued Products

Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510

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