Warranty Information for Intel RAID and Storage Products

Documentation

Warranty & RMA

000058121

12/03/2021

Warranty terms and conditions

Find the warranty terms and conditions for your Intel RAID or Storage products under Server products.

 

How to identify the serial number and part number

The serial number and part number (also known as the PBA) are required for warranty request. You can find these numbers on the controller. Select the form factor to see examples:

Click or the topic for details:

PCIe* add-on card (RSxxx family)

The location of the label can be different for each model. In the example below:

  • Serial number: STMD72900172
  • Part number: J40748-202

example image

Mezzanine modules (RMSxxx family)

The location of the label can be different for each model. In the example below:

  • Serial number: DZJC43200050
  • Part number: H24094-203

example image

If the Intel® RAID Module is installed in an Intel® Server Board or Intel® Server System based on the Intel® 62X chipset and later, you can also identify the information from the BMC Web Console.

  1. Log in to BMC Web Console.
  2. Navigate to System -> FRU Information and select SAS Module from the drop-down menu.
    example image

 

Check warranty coverage and request warranty support

  1. Open the warranty support page.
  2. Select Other Intel Product for Product Type.
  3. Enter the serial number and part number for your product.

 

Related topic
Need help on Intel RAID?