Article ID: 000057819 Content Type: Troubleshooting Last Reviewed: 04/28/2022

Is a Drive Failing if the Intel® Memory and Storage Tool Shows Lower than 100% Drive Health?

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Summary

Information about drive health from a diagnostic scan.

Description

When performing a diagnostic scan using the Intel® Memory and Storage tool, the result shows that the drive's health is below 100%.

Resolution

The drive health indicator is a reflection of the usage of the drive through reads and writes, decreasing from 100% as you use it.

SSDs with 96% are still in very good condition. Visit page 10 of Intel Memory and Storage Tool's User Guide for more details.

As the health indicator starts to show orange to red, and if there are stability issues, a good next step would be to perform the following troubleshooting steps:

  1. Update the SSD's firmware using Intel Memory and Storage tool.
  2. Perform a secure erase on the affected drive.