Article ID: 000057607 Content Type: Troubleshooting Last Reviewed: 07/23/2021

Horizontal Stripes and Flickering When Watching Videos Using 5K Resolution

Summary

Article that describes why the horizontal stripes and flickering may occur when playing video content in windowed mode when using 5K resolution.

Description

Encounter flickering and/or horizontal lines when watching video content in windowed mode on YouTube, Facebook, GoTo meetings, Microsoft Edge, etc. while using 5K resolution

Resolution
  • Change the monitor resolution to 3840 x 1080 or lower
  • For YouTube videos, change the playback resolution to 720p or lower
Additional information

The horizontal resolution 5120 is the setting for 5K on Intel drivers. It needs two display ports to function properly. 5K with a single port is not supported by Intel and has never been verified or tested internally.

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