Article ID: 000057537 Content Type: Product Information & Documentation Last Reviewed: 07/07/2022

Error: "Custom Resolution is Not Supported on Internal Displays" in Intel® Graphics Command Center

Environment

6th Generation or newer processors using Intel® integrated graphics Windows® 10 April 2018 Update or newer Intel Graphics Command Center Internal display such as a laptop screen

Windows® 10*

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Summary

Information about an error that informs the user that custom resolutions are not supported for internal displays in the Intel® Graphics Command Center.

Description
  • The Custom Resolution option no longer appears in the Intel® Graphics Command Center (Intel® GCC)
  • Receiving message after clicking the Custom Resolution button in Intel® GCC: Custom Resolution is not supported on Internal Displays
Resolution

Previous versions of the Intel Graphics Command Center showed the Custom Resolution setting for internal displays but did not actually allow a custom resolution to be applied, therefore the Custom Resolution setting was removed. This is considered to be expected behavior.

Intel cannot and never has been able to extend support for custom resolutions on internal driver displays due to hardware limitations.

Disclaimer

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