Summary
The following steps are recommended when experiencing bad quality sound via Bluetooth* using a headset.
Description
Bad Bluetooth* headset quality using JBL Tune 700BT Bluetooth headset. When changing it from Stereo to Hands-Free mode in Windows* (headset mode, start using mic) as default output any sound begins crackling and getting other loud artifacts that prevent it from being usable.
Resolution
- Perform a clean installation of the Bluetooth and Wireless drivers using the customized drivers from the Original Equipment Manufacturer (OEM).
- Try the clean installation as a second option using the Intel® generic drivers available at Download Center.
- Test the headset on another system or test different models of headsets on the system.
- Update the headset firmware.
If other models of headsets work fine on the system, this could be a compatibility issue or a problem specific to the headset in question and the recommendation is to contact the manufacturer of the headset for additional support.