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Audio Issues on the Intel®️ NUC 9 Extreme Laptop Kits - Error code 28 in Device Manager

Content Type: Troubleshooting   |   Article ID: 000057034   |   Last Reviewed: 08/06/2021

Description

The audio from the speakers and/or headset doesn't work or stops working after a Windows* update, and Device Manager shows error code 28.

Resolution

Even if you've already downloaded and installed it previously, download the Audio_with_SST_2996-Win10-6.0.8924.1 driver and reinstall it.

Additional information

The Audio_with_SST_2996-Win10-6.0.8924.1 driver must be the last driver installed or you may encounter this issue.