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Intel® Graphics Command Center Does Not Show Refresh Rates Lower Than the Maximum Supported by the Display

Content Type: Troubleshooting | Article ID: 000056816 | Last Reviewed: 06/05/2024

Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

Graphics controllers on 6th, 7th, 8th, 9th and 10th generation processors Intel® Graphics Command Center 1.100.2730.0 or Beta 1.100.1265.0

Description

Intel® Graphics Command Center may not list refresh rates that are lower than the maximum refresh rate supported by the Display.

Per example: a display that supports up to 3840 x 2160 resolution and 60hz refresh rate, the Intel® Graphics Command Center might only show 59hz or 60hz refresh rates and leave out other options such as 50hz, 30hz, 24hz, etc.

Resolution

Update the graphics driver to version 31.0.101.2114 or newer and the Intel Graphics Command Center to the Beta version released August 14, 2019 or to the latest version.

To update your graphics driver, see How to Install an Intel® Graphics Driver in Windows® 10. To update the Intel Graphics Command Center application, refer to Microsoft Support*.

Related Products

This article applies to 21 products.

Intel® Iris® Plus Graphics 655 Intel® Iris® Plus Graphics 645 Intel® UHD Graphics 610 Intel® UHD Graphics 615 Intel® UHD Graphics 620 Intel® UHD Graphics 630 Intel® HD Graphics 500 Intel® HD Graphics 505 Intel® HD Graphics 510

Discontinued Products

Intel® Iris® Plus Graphics 650 Intel® Iris® Plus Graphics 640 Intel® Iris® Pro Graphics 580 Intel® HD Graphics 515 Intel® HD Graphics 520 Intel® HD Graphics 530 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® HD Graphics 630 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550

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