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Graphics Driver Installation Error: "Your system has a driver that is locked to manufacturer specification."

Content Type: Error Messages   |   Article ID: 000056629   |   Last Reviewed: 09/04/2024
Description Resolution Additional information

Environment

Operating System

Windows® 10, 64-bit*
This issue most often occurs because the driver currently installed on the system is non-DCH. DCH driver 26.20.100.8141 or newer drivers will only install over OEM DCH drivers. 

Description

When installing the Intel graphics driver, the following message appears:

"Your system has a driver that is locked to manufacturer specification. Please try downloading the latest driver from the manufacturer's website to update. Exit code 1".

Resolution

Caution

The steps below will remove Original Equipment Manufacturer (OEM) customizations for your platform. If your OEM doesn't have an available DCH driver, Windows Update will most likely not install any customizations after you upgrade to driver 26.20.100.8141 or newer.

If you experience any issues such as flickering, blue screen (BSOD), timeout, detection, and recovery (TDR) failure, etc., reinstall the latest OEM driver for your platform.

If you receive an OEM error when installing graphics driver 26.20.100.8141 or newer, follow these instructions:

  1. Verify that your system has a supported processor generation such as a 6th Generation Intel Processor or higher. To confirm your processor generation, see how to identify your processor here.
  2. Verify that your system has a supported operating system (OS) version. This driver supports Windows 10, 64-bit, version 1709 (also known as "Redstone 3") or higher. To confirm your OS version, see how to identify your OS here.
  3. Download the appropriate driver for your system from the appropriate link below:
    • Integrated graphics with the 6th generation to 10th generation Intel® Processors
    • Intel® Arc™ discrete graphics and/or integrated graphics with the 11th generation or newer generation Intel® Processors
    • Intel® Arc™ Pro discrete graphics
  4. Disconnect the internet connection so Windows Update won't automatically reinstall a previous OEM driver.
  5. Run the downloaded .exe file.
  6. During the installation process, when you reach the Install stage, click the Customize button
  7. Make sure not to enable the Execute a clean installation check box.
  8. After finishing the driver installation, click the Optional reboot button.
  9. Select the Windows Start icon and click the Settings Gear icon to navigate to Update and Security. 
  10. Select Windows Update and click Check for updates in case there are OEM customizations to reinstall.

Additional information

Intel Graphics DCH Drivers are unlocked to upgrade freely between Original Equipment Manufacturer (OEM) drivers and the Intel Generic Graphics Drivers on Download Center starting with driver 26.20.100.8141.

Related Products

This article applies to 131 products.
Intel® HD Graphics 5300 Other Graphics Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® HD Graphics 5500 Intel® UHD Graphics Family Intel® UHD Graphics for 11th Gen Intel® Processors Data Center GPU Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® Graphics for Intel® Core™ Ultra processors (Series 2) Intel® UHD Graphics 630 Intel® UHD Graphics 710 Intel® Iris® Graphics 6100 Legacy Graphics Intel® Arc™ A770 Graphics (16GB) Intel® Arc™ Pro A60M Graphics Intel® UHD Graphics P750 Intel® Iris® Pro Graphics Family Intel® Arc™ A350M Graphics Intel® Data Center GPU Max 1100 Intel® Arc™ A-Series Graphics Intel® HD Graphics 505 Intel® Arc™ A570M Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Pro Graphics 6200 Intel® Arc™ Pro A40 Graphics Intel® Arc™ Graphics Intel® Arc™ 140V GPU Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Radeon™ RX Vega M GH Graphics Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Iris® Xe Dedicated Graphics Family Intel® Arc™ graphics for Intel® Core™ Ultra processors (Series 1) Intel® Arc™ 130V GPU Intel® Iris® Plus Graphics Family Intel® Arc™ Pro A30M Graphics Graphics Intel® Arc™ A530M Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 615 Intel® Arc™ Pro A50 Graphics Intel® UHD Graphics 750 Intel® Arc™ A380 Graphics Intel® Graphics Intel® Data Center GPU Max Series Radeon™ RX Vega M GL Graphics Intel® Iris® Graphics Family Intel® Iris® Plus Graphics 655 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Data Center GPU Flex Series Intel® Arc™ Pro B-Series Graphics Intel® Iris® Xe Graphics Intel® HD Graphics Family Intel® UHD Graphics 620 Intel® Iris® Xe Graphics Family Intel® UHD Graphics 617 Intel® HD Graphics 510 Intel® Arc™ Pro A-Series Graphics Intel® Arc™ B570 Graphics Intel® Arc™ Pro A60 Graphics Intel® Arc™ A750 Graphics Intel® Arc™ Dedicated Graphics Family Processor Graphics Intel® Iris® Xe MAX Graphics Intel® UHD Graphics 730 Intel® Arc™ B580 Graphics Intel® Arc™ Pro Dedicated Graphics Family Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 500 Intel® Graphics for Intel® Core™ Ultra processors (Series 1)

Discontinued Products

Intel® HD Graphics 4000 Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® Q43 Express Chipset Intel® HD Graphics 520 Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® Iris® Plus Graphics 640 Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Graphics Drivers for Intel® Q35 Express Chipset Intel® Iris® Plus Graphics 650 Intel® Data Center GPU Flex 140 Intel® HD Graphics 4600 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Intel® HD Graphics 610 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Intel® HD Graphics 2500 Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 3000 Intel® Data Center GPU Flex 170 Intel® HD Graphics 620 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller

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