Article ID: 000056554 Content Type: Compatibility Last Reviewed: 09/29/2021

Intel® HD Graphics 620 Shows Corruption in Virtual Background on Zoom*

Summary

Details a compatibility issue with Zoom* video conference application and Intel® HD Graphics 620.

Description

Zoom* allows you to add a virtual background to your own video image without the need for a green screen. If the option is enabled, corruption is observed on the virtual background on systems running with some Intel Integrated graphics.

Resolution

Intel and Zoom* worked together to enable the Zoom Virtual Background feature for millions of people using Intel® UHD Graphics. This update is available now with the release of Zoom version 5.0.3 and Intel® Graphics Drivers 26.20.100.7637 or later.

To provide the best user experience, this virtual background feature is enabled only on systems with Intel® UHD Graphics 620 or later.

For support inquiries regarding Zoom, refer to Zoom support.

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