Article ID: 000056159 Content Type: Maintenance & Performance Last Reviewed: 07/30/2021

Random Wireless Disconnection Issue on Intel® Dual Band Wireless-AC 7260

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Summary

Troubleshooting steps for random disconnection issue after doing a Clean Installation of Wireless Drivers.

Description

Customer is able to connect through the wireless network, but sometimes get disconnected. The problem occurs when the latest driver from Intel is installed.

Resolution

Remove the Intel® wireless driver and let your Windows system detect the hardware and use the generic driver provided from Microsoft.

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