Troubleshooting Sequence for Intel® Optane™ Persistent Memory (PMem)

For Intel® Optane™ persistent memory see troubleshooting steps taken according to symptoms.

Fail to Boot or Blue Screen Troubleshooting

• Verify according to supported operating system (OS) list, Operating System OS for Intel® Optane™ Persistent Memory.
• Verify proper BIOS and PMem firmware installation.
  • PMem firmware (FW) is released with Platform BKC. The download site requires a non-disclosure agreement (NDA).

The Total Physical Memory Is Incorrect According to The System

There are several reasons for incorrect total physical memory capacity:

• Some overload loss (around 2%-3%) is to be expected.
• In Memory Mode, DRAM memory is used as cache. Therefore, DRAM memory is not counted toward total memory.
• Violation of population rules for Intel® Optane™ PMem and DRAM will likely provide unexpected capacity. See Module DIMM Population for Intel® Optane™ Persistent Memory.
• A processor's SKU suffix determines total memory capacity.
  • No Suffix - 1 TB per socket
  • M - 2 TB per socket
  • L - 4.5 TB per socket
  • For additional information about memory capacity suffixes, see About Intel® Processors.

Server Shows No Intel® Optane™ Persistent Memory Is Available

• Verify according to supported operating system (OS) list, Operating System OS for Intel® Optane™ Persistent Memory.
• Verify proper BIOS and PMem firmware installation.
  • PMem firmware (FW) is released with Platform BKC. The download site requires a non-disclosure agreement (NDA).
• Be sure to populate Intel® Optane™ PMem and DRAM according to Module DIMM Population for Intel® Optane™ Persistent Memory.
• Verify that Intel® Optane™ persistent memory is supported according to servers and Intel® Xeon® processors.