Display Problems Resulting from Windows® 10 October 2019 Update

Documentation

Product Information & Documentation

000055578

11/01/2021

Intel has become aware of display anomalies experienced by some end users, as recently as after the Windows® 10 October 2019 update. This is specific to computers using Intel Graphics display driver versions:

  • 26.20.100.7063 and 26.20.100.7064
  • 26.20.100.7107 and 26.20.100.7108
  • 26.20.100.7157 and 26.20.100.7158

Intel recommends that impacted customers update to the latest version available: 26.20.100.7161 or newer.

The following short video will help you Identify the Intel® Graphics Driver that is installed on your computer:

 

Note Intel supplies generic versions of Graphics drivers for general purposes through the Intel Driver & Support Assistant and Download Center tools. However, most computer manufacturers incorporate customizations or make other changes to the Intel Graphics Driver software to optimize performance for their systems. We recommend that you check first with your computer manufacturer and use the driver software that they provide. Intel provides a list of links to the driver update pages of many computer manufacturers.

 

If you have contacted your computer manufacturer, but still need additional assistance, contact Intel Customer Support.