Intel® Memory and Storage Tool (Intel® MAS) Usage Examples

Documentation

Troubleshooting

000055357

07/06/2021

This article is for customers of Intel® drives to quickly provide SMART logs, tool logs, and failure logs as well as to update drive firmware. The tool for this is the Intel® Memory and Storage Tool (Intel® MAS). The Intel® MAS combines the functionality and support of other tools such as the Intel® SSD Toolbox, Intel® Datacenter Tool, and Intel® SSD Pro Admin Tool.

Please refer to specific command line examples below.

Windows*

  1. Open a command prompt window.

    Right-click Windows Start then click Command Prompt (Admin).

    or

    Click Windows Start, then type cmd and right-click the Command Prompt tile, then click Run as administrator.

  2. Identify Intel® SSDs as below.

    Run the diskpart utility from C:\ as below.

    diskpart [Enter]. This opens DISKPART utility as below.

    DISKPART> list disk

    Disk 0 Online 298 GB

    Disk 1, Disk 2, and so on.

    Choose the Intel® SSD from the list above. In the example above it is Disk 0 . So index 0 will be used in all the next commands.

    Type Exit to get out of DISKPART utility.

  3. Using Intel® MAS to display SSD information.

    C:\intelmas>intelmas.exe show -intelssd 0

    Example results:

    ProductFamily and SerialNumber of the Intel SSD

    DevicePath:

    DeviceStatus: Healthy

    Firmware:

    FirmwareUpdateAvailable:

    Index:

    ModelNumber:

    ProductFamily

    SerialNumber:

  4. Displaying SMART attributes.

    For SATA drives:
    > intelmas.exe show -smart -intelssd 0

    For NVMe/PCIe* drives:
    intelmas.exe show –nvmelog smarthealthinfo -intelssd 0

    Copy-paste the screen scroll into a text file and provide this to support agents.

  5. For more severe issues such as SSD or tool not working as expected, customers need to dump out SSD Log files, and/or the tool & system logs, and provide them to support agents.

    intelmas.exe dump -nlog -intelssd 0 for nlog, locate the nlog binary file and contact support.

  6. For tool log, do the following: >intelmas.exe set -system EnableLog=true; perform tool commands which maybe failing, and when done, locate the TDKI.log in tool folders. Then contact support and provide agents with the.

  7. To update the firmware to the latest version: For updating multiple drives at once, write script with the command below in a loop (instead of index=0 in the case below).

    intelmas.exe load -intelssd 0  

  8. More information on latest firmware is available.

    Note

    SSDs in RAID? Firmware can updated as it is in systems with RST, RSTe and VROC.

    For updating firmware with the supported hardware RAID cards below, first use command: intelmas.exe set -system EnableLSIAdapter=’true’

    Supported RAID cards are:
    • MR SAS 9260-16i (RAID card chipset LSI-2108)
    • MR SAS 9270-8i (RAID card chipset LSI-2208)
    • MR SAS 9341-4i (RAID card chipset LSI-3008)
    • MR SAS 9341-8i (RAID card chipset LSI-3008)
    • MR SAS 9361-4i (RAID card chipset LSI-3108)

    For unsupported configurations, customers may use MegaCli/StorCli etc.

Linux*

  1. Open terminal with root permission.

    > sudo su

    Ensure that the command line interface begins with # and not $; as this indicates use has root privileges.

  2. Displaying SMART attributes.

    For SATA drives:
    > intelmas show -smart -intelssd 0

    Copy-paste the screen scroll into a text file and provide to support agents or redirect to a file as below:

    > intelmas show -smart -intelssd 0 > intelssdsmart.txt

    For PCIe* drives:
    > intelmas show –nvmelog smarthealthinfo -intelssd 0 > intelssdsmart.txt

  3. For more severe issues such as SSD or tool not working as expected or in disabled logical state (ASSERT/BAD_CONTEXT), customers need to dump out SSD nlog files, and the tool/system log, and provide them to support agents.

    > intelmas dump -nlog -intelssd 0 for nlog, and  locate the nlog, then contact support.

  4. For tool specific (Intel® MAS) issues: intelmas set -system EnableLog=true; intelmas set -system LogFile=<path_to_logfile>; perform tool commands which maybe failing, then locate the log, then contact support and provide nlog binary file and the logfile at <path_to_logfile>

  5. To update the firmware to the latest version. For updating multiple drives at once, write script with the command below in a loop (instead of index=0 in the case below ).

    > intelmas load -intelssd 0

    Note

    SSDs in RAID? Firmware can updated as it is in systems with RST, RSTe and VROC.

    For updating firmware with the supported hardware RAID cards below, first use command: intelmas set -system EnableLSIAdapter=’true’

    Supported RAID cards are:
    • MR SAS 9260-16i (RAID card chipset LSI-2108)
    • MR SAS 9270-8i (RAID card chipset LSI-2208)
    • MR SAS 9341-4i (RAID card chipset LSI-3008)
    • MR SAS 9341-8i (RAID card chipset LSI-3008)
    • MR SAS 9361-4i (RAID card chipset LSI-3108)

    For unsupported configurations, customers may use MegaCli/StorCli etc.

  6. Additional Information: Find quick tips on Intel® MAS, and a video at link.