System Crashes (BSOD) or System Startup Results in ‘No Boot Device’ Found after S4/Hibernate with Intel® Optane™ Memory

An issue has been discovered that results in a system crash (BSOD), black screen or potential No Boot Device found condition on Intel® Optane™ Memory H10 with Solid State Storage mobile platforms. See below for more details on how to recover and prevent this issue on your system.

Environment

• Intel® Optane™ Memory H10 with Solid State Storage mobile platforms.
  • Desktop platforms are not impacted.
  • Intel® Optane™ memory M Series is not impacted.
• Intel® Rapid Storage Technology (Intel® RST) driver version 17.5.1.1021 and earlier 17.x drivers. Note that version 15.x/16.x of Intel® RST drivers are not supported with Intel® Optane™ memory H10 modules.

Details of Failure

If acceleration is enabled while the system is on battery (DC) power, followed by the system being placed in S4/Hibernate while on plugged in (AC power), the failure(s) could occur.

Steps to Take to Prevent the Issue

1. It is always recommended to backup all data before enabling/disabling acceleration.
2. Disable acceleration and reboot system.
3. Download and install the latest Intel RST driver for your platform. For details see What Intel® Rapid Storage Technology Driver Is Supported on My Platform?.
   1. Check with your system vendor before updating any drivers as they may provide versions that are custom for your system.
4. Confirm that the system is on AC Power (plugged in) and enable acceleration on the Intel® Optane™ Memory H10 with Solid State Storage device.

If you have already experienced the No Boot Device found issue, a third-party service may be used to attempt recovery of data.