Article ID: 000038259 Content Type: Error Messages Last Reviewed: 07/23/2021

How to Resolve Issues with the Intel® Computing Improvement Program (Intel® CIP)

Environment

Intel® Computing Improvement Program

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Summary

This article provides information to help resolve issues and errors seen with the Intel® Computing Improvement Program (Intel® CIP).

Description

Some users have experienced specific errors with the Intel® Computing Improvement Program (Intel® CIP) calling out missing files containing surqueencreek, or sursvc_qh.msi,  or a message stating esrv.exe couldn't start properly and has to be shut down. These files are all related to the optional opt-in program Intel CIP.

Resolution

If you get any of these error messages, locate the Intel® Computing Improvement Program (Intel® CIP) in the Control Panel -> Programs and uninstall it. Uninstalling will remove the .exe files and dll's and the Intel CIP service should not run anymore, stopping the error messages.

If this action doesn't resolve the issue, you can try either of the following:

  1. Contact Intel Support. Have a screenshot of the error to provide to the agent.
  2. Post on the Intel Communities site to get assistance.
Additional information

Refer to this page for additional Intel® CIP information.