Article ID: 000037848 Content Type: Troubleshooting Last Reviewed: 07/12/2021

Why is Intel® Driver & Support Assistant (Intel® DSA) Requesting Updates for the Radeon* Graphics Driver that are Already Installed?

Environment

Intel® Driver & Support Assistant (Intel® DSA)

windows10family

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Summary

Steps to solve the issue of Intel® Driver & Support Assistant (Intel® DSA) reporting wrong drivers for the system

Description

Intel® Driver & Support Assistant (Intel® DSA) is alerted of an available update for Radeon* Graphics Driver 25.20.14011.5005. The installed Radeon Graphics Driver version is 24.20.11026.2001. When trying to complete the update, the installation pop-up reports that the version 18.9.1 is already installed on the system. After you click Continue and the installation is completed, the system still reports the version 24.20.11026.2001. There is also a report to complete a BIOS update that is already installed.

Resolution
  1. Complete the update for Intel® DSA on the system.
  2. Uninstall the current Intel® DSA by using the Intel® Driver & Support Assistant Uninstaller.