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A “Power Surge on the USB Port” Appears When a USB Device Is Connected to an Intel® NUC

Content Type: Error Messages   |   Article ID: 000036931   |   Last Reviewed: 10/03/2023
Description Resolution

Description

Whenever a USB device is connected to the Intel® NUC, a message appears that shows: Power surge on the USB port – Unknown USB Device needs more power than the port can supply.

Resolution

To solve the problem, follow the steps below.

  1. Update the Intel® NUC BIOS: BIOS Update Instructions for Intel® NUC.
  2. Download, install, and run the Intel® Driver & Support Assistant (Intel® DSA) to check for the latest driver updates. Install any updates.

If the steps above do not solve the problem, try the steps below.

  1. Disconnect all the USB devices from the Intel® NUC except the keyboard and mouse.
  2. Type Device Manager in the Windows* search bar and press enter.
  3. Click on the dropdown menu under Universal Serial Bus Controllers.
    Screenshot
  4. Right-click on every device under the Universal Serial Bus Controllers, then click Uninstall.
  5. Restart the computer.
  6. Connect the USB device and check if the error prompts again.

If the problem persists, contact Intel Customer Support.

Related Products

This article applies to 54 products.
Intel® Compute Sticks Intel® NUC Board NUC9i7QNB Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC M15V Laptop Kit Intel® NUC Board NUC9VXQNB Intel® NUC Board DE3815TYBE Intel® NUC Board NUC9V7QNB Intel® NUC Laptop Kits Intel® Compute Stick with 6th Generation Intel® Core™ Processors Intel® Compute Stick STK1A32SC Intel® NUC Kits Intel® NUC Board NUC9i9QNB Intel® NUC Board NUC9i5QNB Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® Compute Stick STK1AW32SC Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW

Discontinued Products

Intel® Compute Stick STK2m3W64CC Intel® NUC X15 Laptop Kit Intel® NUC Kit NUC6CAYH Intel® Compute Stick STCK1A32WFC Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC Kit NUC5i5RYH Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC Kit NUC6i7KYK Intel® Compute Stick STK2m364CC Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC Board D33217GK Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC Board DCP847SKE Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC Board D34010WYB Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC Board D53427RKE Intel® NUC M15 Laptop Kit Intel® NUC Board D33217CK Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® Compute Stick STCK1A8LFC Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC Board D54250WYB Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPAC71H

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