A “Power Surge on the USB Port” Appears When a USB Device Is Connected to an Intel® NUC Laptop
Content Type: Error Messages | Article ID: 000036931 | Last Reviewed: 10/20/2025
Support Knowledge Base
Description
Whenever a USB device is connected to the Intel® NUC Laptop, a message appears that shows: Power surge on the USB port – Unknown USB Device needs more power than the port can supply.
Resolution
To solve the problem, follow the steps below.
- Update the Intel® NUC BIOS: Intel NUC Laptop/Element BIOS Downloads.
If the steps above do not solve the problem, try the steps below.
- Disconnect all the USB devices from the Intel® NUC Laptop/Element except the keyboard and mouse.
- Type Device Manager in the Windows* search bar and press enter.
- Click on the dropdown menu under Universal Serial Bus Controllers.
- Right-click on every device under the Universal Serial Bus Controllers, then click Uninstall.
- Restart the computer.
- Connect the USB device and check if the error prompts again.
If the problem persists, contact Intel Customer Support.