Article ID: 000035482 Content Type: Troubleshooting Last Reviewed: 07/12/2021

Why my SATA Disks are not visible in BIOS on Intel® Server Board S2600ST?

Environment

Operating System

windowsserver2012r2

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Summary

This article helps to recognize the SATA disks on server board which is mounted on a Chenbro* RM23608 chassis.

Description

Trying to create RAID( Redundant Array of Independent/Inexpensive Disks) using 8 SATA (Serial Advanced Technology Attachment) disks directly on board, the disks are not visible in BIOS (basic input/output system) neither in AHCI (Advance Host Controller Interface) mode neither RAID mode, it seems that SATA Controller is disabled.

Resolution

In order to solve the issue please follow the steps bellow:

Disconnect all the mini SAS cables from board.
Make sure that CHENBRO* 80H10323606A2 backplane is disconnected.
Update the Firmware Package

Additional information

Motherboard: Intel® Server Board S2600STCPU: Intel® Xeon® Silver 4110 Processor (x2)Disks:

SSD (Solid State Drive) Samsung *SM863 960GB (X2) -> validated by IntelHDD (Hard Drive Disk) HUS726040ALE610* 4TB (x6) -> validated by Intel

Chassis: Chenbro* RM23608BIOS version 0015 the latest.Backplane: CHENBRO* 80H10323606A2 Tried mini SAS (Serial Attached SCSI) cables :
Adaptec/Microsemi* 2279800-RSA-F43S7PS-1M-N2*Intel H66178-002 (Including connecting SGPIO cable - Serial General Purpose Input/Output)Startech* SAS43SAT1M

Summary
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