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Experiencing Wi-Fi Connectivity Problems Using Intel® Wireless-AC Products

Content Type: Connectivity | Article ID: 000034433 | Last Reviewed: 03/19/2024

Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10 family

HP ProBook G3, Intel® Dual Band Wireless-AC 3165

Description

Some devices on my network experience constant Wi-Fi drops and get speeds between 3-10Mbps where my other devices - PCs, iPad and phone are usually 35 Mbps or more.

Resolution

When experiencing Wi-Fi connectivity drops and slow Upload/Download speed, we recommend checking the following information:

Make sure the Access Point (AP) or Wi-Fi router supports the 5 GHz frequency band and is configured for 11ac mode.
Recommended Settings for 802.11ac Connectivity
Check if the AP/router is running the latest firmware.
Check for sources of interference (other wireless devices).
Run the latest Original Equipment Manufacturer (OEM) wireless driver. You may want to try a generic version to rule out a software issue.
Change the Preferred Band to 2.4 GHz or 5 GHz for testing purposes. If using a 5 GHz band, try channels 36, 40, 44, or 48. We recommend testing 5 GHz if the AP/router supports the 5 GHz frequency band.

Related Products

This article applies to 16 products.

Intel® Dual Band Wireless-AC 3165 Intel® Wireless-AC 9560 Intel® Dual Band Wireless-AC 3168 Intel® Wireless-AC 9462 Intel® Wireless 8000 Series Intel® Wireless-AC 9461 Intel® Dual Band Wireless-AC 7265 Intel® Wireless 3100 Series Intel® Wireless-AC 9260 Intel® Wireless 9000 Series

Discontinued Products

Intel® Dual Band Wireless-AC 7260 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® Dual Band Wireless-AC 3160 Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Dual Band Wireless-AC 8260 Intel® Dual Band Wireless-AC 8265

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