Article ID: 000034433 Content Type: Connectivity Last Reviewed: 01/21/2022

Experiencing Wi-Fi Connectivity Problems Using Intel® Dual Band Wireless-AC 3165

Environment

HP ProBook G3

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Summary

Recommended troubleshooting methods to resolve Wi-Fi connectivity drops and speed issues

Description

Devices experience constant Wi-Fi drops and get speeds between 3-10Mbps where my other devices - PCs, iPad and phone are usually 35 Mbps or more.

Resolution

When experiencing Wi-Fi connectivity drops and slow Upload/Download speed, we recommend checking the following information:

  • Make sure the Access Point (AP) or Wi-Fi router supports the 5 GHz frequency band, and is configured for 11ac mode.

    Recommended Settings for 802.11ac Connectivity
  • Check if the AP/router is running the latest firmware.
  • Check for sources of interference (other wireless devices).
  • Run the latest Original Equipment Manufacturer (OEM) wireless driver. You may want to try a generic version to rule out a software issue.
  • Change the Preferred Band to 2.4 GHz or 5Ghz for testing purposes. If using 5 GHz band, try using channels 36, 40, 44, or 48. We recommend testing 5 GHz if the AP/router also supports the 5 GHz frequency band.

Related Products

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