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Intel® NUC: BitLocker Recovery Key is Requested on Start

Content Type: Troubleshooting | Article ID: 000033511 | Last Reviewed: 02/21/2024

Description Resolution Additional information

Description

To find the BitLocker recovery key that you'll need to unlock the disc, follow the instructions below.

The BitLocker key can be stored in several locations:

Your Microsoft account - The most likely place you'll find the key. Follow the link to sign into your Microsoft account and see your recovery key(s). You will need to do this on another device.
On a printout or text file on another computer that you saved - If you activated BitLocker, you may have saved the recovery key as a printout or on a trusted person's computer
On a USB flash drive
In a Microsoft* Azure Active Directory account (unlikely) - If you ever signed into an organization using a work or school email account, there's a chance your recovery key could be stored in that organization's Microsoft Azure Active Directory account.
Held by your system administrator (unlikely) - If your device is connected to a domain, ask your system administrator for the recovery key.

Steps to permanently disable BitLocker drive encryption technology in Windows*:

In the event you can't do the above because the keyboard and mouse doesn't work:

Press and hold the power button for 3 seconds after switching the system off.

Note

Resetting your device will remove all or your files and information.

If you're interested in reading how BitLocker could have been activated on your device. Read the Microsoft article, How was BitLocker activated on my device?

This article applies to 52 products.

Intel® Compute Sticks Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Elements Intel® NUC M15V Laptop Kit Intel® NUC Board DE3815TYBE Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC Laptop Kits Intel® Compute Stick with 6th Generation Intel® Core™ Processors Intel® Compute Stick STK1A32SC Intel® NUC Kits Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Laptop Elements Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® Compute Stick STK1AW32SC Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW

Intel® Compute Stick STK2m3W64CC Intel® NUC X15 Laptop Kit Intel® NUC Kit NUC6CAYH Intel® Compute Stick STCK1A32WFC Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC Kit NUC5i5RYH Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC Kit NUC6i7KYK Intel® Compute Stick STK2m364CC Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC Board D33217GK Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC Board DCP847SKE Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC Board D34010WYB Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC Board D53427RKE Intel® NUC M15 Laptop Kit Intel® NUC Board D33217CK Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® Compute Stick STCK1A8LFC Intel® NUC M15V Laptop Kit - LAPRC7V0 Intel® NUC Board D54250WYB Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15V Laptop Kit - EVO LAPRC7V0 Intel® NUC X15 Laptop Kit - LAPAC71H

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