Audio playback issue after updating to Windows® 10, version 1809

Documentation

Troubleshooting

000031612

12/28/2018

Description of issue
After updating to Windows® 10, version 1809, audio playback from a monitor or television connected to a computer via HDMI, USB-C, or a display port may not function correctly on devices with Intel® Graphics driver versions 24.20.100.6344, 24.20.100.6345, and 24.20.100.6346. However, these three Intel Graphics driver versions were only made available for a short time to a limited number of computer manufacturers and these versions were not posted in Download Center or in the Intel® Driver and Support Assistant, so please confirm which Intel® Graphics Driver is installed on your computer before taking any action.

The following short demo will help you Identify the Intel® Graphics Driver installed on your computer.

While we expect that these driver versions have not been implemented widely, we are working with Microsoft to address this issue, including an update for computer manufacturers that include a newer Intel Graphics driver version.

If you need additional assistance, contact your computer manufacturer for an updated Intel Graphics driver or you may also contact Intel Customer Support.

Note Intel supplies generic versions of Graphics drivers for general purposes. However, most computer manufacturers incorporate customizations or make other changes to the Intel Graphics Driver software to optimize performance for their systems. We recommend that you check first with your computer manufacturer and use the driver software that they provide. Intel provides a list of links to the driver update pages of many computer manufacturers.