Article ID: 000031150 Content Type: Troubleshooting Last Reviewed: 08/25/2021

Code 10 Error in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Environment

Windows_10, windows1032bit, windows1064bit

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Troubleshooting steps to try to resolve the Code 10 error in the Device Manager for Bluetooth® or Wireless (Wi-Fi) device.

Description
Important note:

Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Wireless and Bluetooth drivers to version 22.70.X.X or newer. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver.

Code 10 errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices can be caused by many different issues. Usually, a Code 10 error is a temporary error, generated when Device Manager can't start the hardware device. However this error is considered a generic message indicating an unspecified problem.

This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates. 

A Code 10 error in Device Manager can occur when:

  • Bluetooth cannot be enabled
  • In Device Manager, there is a Yellow bang (!, exclamation point) next to the Bluetooth or Wireless (Wi-Fi) device
  • In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”
Resolution
Important NoteWe have received reports that code 10 or code 43 are occuring in Device Manager on wireless and bluetooth adapters after running Windows Updates. As such, we strongly recommend that users contact Microsoft and follow recommendations issued by them on this issue before proceeding with the recommendations below. This might include clean installation of the Operating System.
Notes
  • Intel recommends you test using your Original Equipment Manufacturer (OEM) drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters.
  • Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

Before proceeding with any of the troubleshooting steps below, Intel strongly recommends making sure your system is running the latest driver available from your OEM or Intel generic drivers for both Wi-Fi and Bluetooth version 22.70.X or newer.

To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant

  • Several customers have reported the issue being fixed by to performing a Cold reboot of the system after reinstalling the driver. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. Intel recommends following this troubleshooting step as first approach to the issue.

If the issue persists proceed with the following steps:

Identify which Wi-Fi adapter and Bluetooth device your system is running, then proceed with the Clean Installation process explained here: Clean Installation of Wireless Drivers this procedure also applies to Bluetooth drivers.

See screenshots below for examples of what Wi-Fi and Bluetooth devices look like in Device Manager.

 

  1. Install all available Windows Updates.
  2. Perform a Clean Installation of Wireless Drivers. Clean installation of the wireless/Bluetooth drivers is a troubleshooting step recommended to remove any previous installation files that might cause conflicts with new driver installations.
    • Intel Wireless device. Example: Intel® Wireless-AC 9560 160MHz
      example image
    • Intel Bluetooth device. Example: Intel® Wireless Bluetooth®
      example image
    • When you uninstall the Wi-FI/Bluetooth device, it may become an unknown device, which is expected. The device will be identified again after you reinstall the driver.

      example image

  3. Reboot the PC

If still your system is showing the error, contact your original equipment manufacturer (OEM) for additional support or contact  Intel Support for additional assistance.

Disclaimer

1

All postings and use of the content on this site are subject to Intel.com Terms of Use.