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Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Content Type: Troubleshooting   |   Article ID: 000031150   |   Last Reviewed: 06/09/2025
Description Resolution

Environment

Operating System

Windows® 10*, Windows 11* Family, Windows® 10, 32-bit*, Windows® 10, 64-bit*
Windows 10, Windows 11.

Description

Important

Before trying any of the following troubleshooting steps, Intel strongly recommends updating your Intel Wireless or Bluetooth drivers to the latest version. Check with your OEM for the latest drivers available for your system or visit Download Center if you are using an Intel Generic Driver.

These errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices can be caused by many different issues. Usually, a Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device. However this error is considered a generic message indicating an unspecified problem.

This most commonly occurs after running a Windows* Update that includes Wi-Fi or Bluetooth updates.

An Error Code 10, 22, 28, 31, 43, or 45 in Device Manager can occur when:

  • Bluetooth cannot be enabled
  • In Device Manager, there is a Yellow bang (!, exclamation point) next to the Bluetooth or Wireless (Wi-Fi) device
  • In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”

Resolution

ImportantIntel recommends that customers update their Intel Wireless or Bluetooth drivers to the latest version to address several of these code errors. In addition, Intel strongly recommends that users contact Microsoft and follow recommendations issued by them on this issue before proceeding. This might include a clean installation of the Operating System.
Notes
  • Intel recommends that you test using your Original Equipment Manufacturer (OEM) drivers. If you still get the error after reinstalling these drivers, then try the Intel generic drivers for Bluetooth or Wireless adapters.
  • Important: Download the drivers before uninstalling the driver if you are following the instructions for a clean installation process.

To get the latest generic drivers from Intel, you can automatically update your drivers using the Intel® Driver & Support Assistant.

  • Several customers have reported the issue being fixed by to performing a Cold reboot of the system after reinstalling the driver. This refers to fully shut down the device and remove all sources of power, including batteries if applicable, then repowering. Intel recommends following this troubleshooting step as first approach to the issue.

If the issue persists after testing with the latest Intel Wireless or Bluetooth drivers please proceed with the following recommendations:

  • Make sure the wireless function is activated. Refer to Connect to a Wi-Fi network in Windows.
  • Update system BIOS to the latest version, or reset BIOS to defaults. For motherboard, refer to the motherboard manufacturer and for laptops, All-In-Ones, or notebooks, refer to your OEM (original equipment manufacturer) for support with BIOS updates: Computer Manufacturer Support Websites.
  • Identify which Wi-Fi adapter and Bluetooth device your system is running, then proceed with the Clean Installation process explained here: Clean Installation of Wireless Drivers this procedure also applies to Bluetooth drivers.
  • See screenshots below for examples of what Wi-Fi and Bluetooth devices look like in Device Manager.
  1. Install all available Windows Updates.
  2. Perform a Clean Installation of Wireless Drivers. Clean installation of the wireless/Bluetooth drivers is a troubleshooting step recommended to remove any previous installation files that might cause conflicts with new driver installations.
    • Intel Wireless device. Example: Intel® Wireless-AC 9560 160MHz
      example image
    • Intel Bluetooth device. Example: Intel® Wireless Bluetooth®
      example image
    • When you uninstall the Wi-FI/Bluetooth device, it may become an unknown device, which is expected. The device will be identified again after you reinstall the driver.

      example image

  3. Reboot the PC

  • Restore the system from the restore point. If the wireless network problem happens recently, and if you have ever created a restore point or there is an automatic system restore existed, try to restore the computer to a point before the problem began.

  • Reset your PC. If the problem persists after all troubleshooting steps are completed. Please back up your personal files, then reset the PC back to its original configuration.

    To learn more about the system restore and system reset, refer to Recovery options in Windows.

  • Check and enable the Bluetooth component from Basic Input/Output System (BIOS) setup.

  • If your system is still showing the error after this, contact your original equipment manufacturer (OEM) for additional support.

Related Products

This article applies to 111 products.
Intel® Tri-Band Wireless-AC 18260 Intel® PRO/Wireless Products Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Dual Band Wireless-AC 7265 Intel® Wireless 9000 Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Wireless-AC 9560 Intel® Wi-Fi 7 BE200 Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Wi-Fi 6 AX203 Xircom® Wireless Adapters Intel® Dual Band Wireless-AC 3168 Intel® Wireless 3100 Series Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 7 Series Intel® Wi-Fi 6E Products Wireless Software Intel® Killer™ Performance Suite Beta Intel® Wi-Fi 6 Products Intel® Tri-Band Wireless-AC 17265 Intel® Wireless 7200 Series Legacy Intel® Wireless Products Intel® Dual Band Wireless-AC 3165 Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Killer™ Performance Suite Intel® Wireless-AC 9461 Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Intelligence Center Intel® Wi-Fi 7 BE202 Intel® Wi-Fi 7 Products Intel® Wireless Gigabit 11000 Intel® Killer™ Wireless-AC 1550 Intel® Wireless Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wi-Fi 6 AX101 Intel® PROSet/Wireless Software Intel® Centrino® Ultimate-N 6300, Dual Band Intel® Killer™ WiFi AX1650 PCIe card Intel® Wi-Fi 6E (Gig+) Series Intel® Wireless-AC 9462 Intel® Killer™ Wi-Fi Series Legacy Intel® Killer™ Wireless Products Intel® Wi-Fi 6E AX210 (Gig+) Intel® Dual Band Wireless-N 7265 Intel® Tri-Band Wireless-AC 17000 Series Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wireless Gigabit 11100 VR Intel® Wireless-AC Products Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Tri-Band Wireless-AC 18265 Intel® Wi-Fi 6E AX411 (Gig+) Intel® Killer™ Software Intel® Connectivity Performance Suite Intel® Wireless Gigabit 11000 Series Intel® Wi-Fi 6 Series Intel® Wireless Gateway Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wireless-AC 9260 Intel® Wi-Fi 7 BE201 Intel® Tri-Band Wireless-AC 18000 Series Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS

Discontinued Products

Intel® Centrino® Wireless-N 2230, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® Centrino® Wireless-N 2200, Single Band Intel® PRO/Wireless 5000 LAN Access Point Intel® Centrino® Advanced-N 6205 for Desktop Intel® WiMAX/WiFi Link 5350 Intel® My WiFi Dashboard Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Wireless Gateway Intel® Dual Band Wireless-AC 7260 Intel® PRO/Wireless 2000 LAN Access Point Intel® Centrino® Wireless-N 1000, Single Band Intel® Dual Band Wireless-AC 3160 Intel® WiMAX/WiFi Link 5150 Intel® Centrino® Advanced-N 6200, Dual Band Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® WiFi Link 5300 Intel® Centrino® Wireless-N 135, Single Band Intel® Centrino® Advanced-N 6235, Dual Band Intel® PRO/Wireless 2200BG Network Connection Intel® Wireless-N 7260 Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Advanced-N 6205, Dual Band Intel® Dual Band Wireless-N 7260 Intel® Wireless WiFi Link 4965AGN Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Dual Band Wireless-AC 8260 Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Advanced-N 6200 Intel® WiFi Link 5100 Intel® Centrino® Ultimate-N 6300 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Centrino® Wireless-N 100, Single Band Intel® WiFi Link 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 1000 Intel® Dual Band Wireless-AC 8265

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