Code 10 errors in Device Manager for Bluetooth or Wireless (Wi-Fi) Devices could be related to many different reasons. Usually a Code 10 error is a temporary error, generated when Device Manager can't start the hardware device, however this error is considered a generic message indicating an unspecificied problem.
This most commonly occurs after running a Windows Update that includes Wi-Fi or Bluetooth updates.
A Code 10 error in Device Manager can occur when:
- Bluetooth cannot be enabled
- In Device Manager, there is a Yellow bang (!, exclamation mark) next to the Bluetooth or Wireless (Wi-Fi) device
- In Device Manager, the properties of the Bluetooth or Wireless device shows status = "This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE”
How to fix it:
Most of the time, Code 10 errors can be caused by a temporary issue in the Device manager or with the Hardware. Because of this, a cold reboot of the operating system is the recommended first thing to try.
- Perform a cold reboot (hold the power button until the PC powers off).
- For laptops, reseat the battery if possible (remove and reinstall). Refer to your system manufacturer for guidance.
If the issue persists, try a clean install of the bluetooth or Wi-Fi driver:
- Find the Intel Bluetooth or Wireless(Wi-Fi) device in Device Manager (see examples below).
- Intel Wireless device. Example: Intel(R) Wireless-AC 9560 160MHz
- Intel Bluetooth device. Example: Intel(R) Wireless Bluetooth(R)
- Perform a Clean Installation of Wireless Drivers.
- When you uninstall the Bluetooth device, it may become an unknown device, which is expected. The Bluetooth device will be identified again after you reinstall the driver.
- Reboot the PC
If the issue continues to persist, load BIOS defaults. Refer to your system manufacturer for guidance on settings/updates.
Additionally, check with the OEM (Original Equipment Manufacturer) of your system for additional suggestions: Computer Manufacturer Support Websites.
If none of these solve your issue, Contact Intel Support using the link in the blue banner below for more guidance.
Cause & More Information: