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How to Fix Read Scan Errors During an Intel® Optane™ SSD Diagnostic Scan with the Intel® Memory and Storage Tool (Intel® MAS) GUI

Content Type: Troubleshooting | Article ID: 000029167 | Last Reviewed: 02/26/2025

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Intel® Memory and Storage Tool

Description

Read scan errors detected while doing a quick or full diagnostic scan with the Intel® Memory and Storage Tool (Intel® MAS).

If errors are encountered during a diagnostic scan, try the tips below to fix it:

Check the drive's firmware version and if required, perform a firmware update. For firmware updates; refer to Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory.
Perform a secure erase. Below are links of suggested ways to perform a secure erase/low level format on Intel® Optane™ SSDs:
- When to Run a Low-Level Format or Secure Erase on Intel® Optane™ SSDs
- How to Low-Level Format an Intel® Optane™ SSD with the Intel® Memory and Storage Tool
If the issue persists or if errors are encountered during these troubleshooting steps, contact Intel Customer Support for assistance.

This article applies to 19 products.

Intel® Memory and Storage Tool

Intel® Optane™ SSD 9 Series Intel® Optane™ SSD 900P Series Intel® Optane™ SSD P1600X Series Intel® Optane™ SSD DC P5800X Series Intel® Optane™ SSD P1600X Series Intel® Optane™ SSD 900P Series Intel® Optane™ SSD DC P4801X Series Intel® Optane™ SSD DC P4800X Series Intel® Optane™ Memory Series Intel® Optane™ SSD 800P Series Intel® Optane™ SSD DC P5800X Series Intel® Optane™ Memory M10 Series Intel® Optane™ SSD 8 Series Intel® Optane™ SSD DC P4800X Series Intel® Optane™ Memory H10 with Solid State Storage Intel® Optane™ SSD DC P4801X Series Intel® Optane™ Memory H20 with Solid State Storage Intel® Optane™ SSD 800P Series

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