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Unable to Use the Windows® 10 Mobile Hotspot Feature on 5 GHz Band

Content Type: Troubleshooting | Article ID: 000029083 | Last Reviewed: 09/15/2023

Environment

Operating System

Windows® 10 family

How to enable Mobile Hotspot feature on Windows® 10.

Steps to enable Microsoft Windows® 10 Mobile Hotspot feature.

What are you seeing?

Windows® 10 mobile hotspot allows you to configure which network band you want the hotspot to operate on. You may get an error or not see the 5 GHz band option in certain situations.

Note

The Network band option isn't supported and won't show with older generations of Intel® Wireless Adapters. Specifically, the Intel® Wireless 7265 Family (revision C) and earlier.

Why are you seeing it?

Regulatory limitations exist in certain countries, where hotspot is not allowed to operate on the 5GHz band by itself. You can only use the hotspot on 5GHz when the Windows® 10 PC is connected to a wireless Access Point (AP) operating on specific (passive) 5GHz channels at the same time.

How to fix it.

This is expected behavior due to country-specific regulatory limitations.

However, you may use hotspot on 5GHz by connecting to an AP on the approved 5GHz (passive) channels for the country before initializing the hotspot.

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Related Products

This article applies to 111 products.

Intel® Tri-Band Wireless-AC 18260 Intel® PRO/Wireless Products Intel® Wi-Fi 6 AX200 (Gig+) Intel® Wi-Fi 6 AX201 (Gig+) Intel® Killer™ Wi-Fi 7 BE1750 (i/s) Intel® Dual Band Wireless-AC 7265 Intel® Wireless 9000 Series Intel® Killer™ Wi-Fi 6 AX1650 (i/s) Intel® Wireless-AC 9560 Intel® Wi-Fi 7 BE200 Intel® Killer™ Wi-Fi 6E AX1675 (x/w) Intel® Wi-Fi 6 AX203 Xircom® Wireless Adapters Intel® Dual Band Wireless-AC 3168 Intel® Wireless 3100 Series Intel® Killer™ Wi-Fi 6E AX1690 (i/s) Intel® Wi-Fi 6E AX210 (Gig+) IOT Embedded Kit Intel® Wi-Fi 7 Series Intel® Wi-Fi 6E Products Wireless Software Intel® Killer™ Performance Suite Beta Intel® Wi-Fi 6 Products Intel® Tri-Band Wireless-AC 17265 Intel® Wireless 7200 Series Legacy Intel® Wireless Products Intel® Dual Band Wireless-AC 3165 Intel® Wi-Fi 6E AX210 (Gig+) IOT Industrial Kit Intel® Wireless-N 7265 Intel® Wireless 8000 Series Intel® Killer™ Performance Suite Intel® Wireless-AC 9461 Intel® Killer™ Wi-Fi 6 AX1650 (x/w) Intel® Killer™ Wi-Fi 6E AX1675 (i/s) Intel® Killer™ Intelligence Center Intel® Wi-Fi 7 BE202 Intel® Wi-Fi 7 Products Intel® Wireless Gigabit 11000 Intel® Killer™ Wireless-AC 1550 Intel® Wireless Series Intel® Dual Band Wireless-AC 9260 Industrial IoT Kit Intel® Wi-Fi 6 AX101 Intel® PROSet/Wireless Software Intel® Centrino® Ultimate-N 6300, Dual Band Intel® Killer™ WiFi AX1650 PCIe card Intel® Wi-Fi 6E (Gig+) Series Intel® Wireless-AC 9462 Intel® Killer™ Wi-Fi Series Legacy Intel® Killer™ Wireless Products Intel® Wi-Fi 6E AX210 (Gig+) Intel® Dual Band Wireless-N 7265 Intel® Tri-Band Wireless-AC 17000 Series Intel® Wi-Fi 6E AX211 (Gig+) Intel® Wireless Gigabit 11100 VR Intel® Wireless-AC Products Intel® Killer™ Wi-Fi Products Intel® Killer™ Wi-Fi 6E AX1675 PCIe Card Intel® Tri-Band Wireless-AC 18265 Intel® Wi-Fi 6E AX411 (Gig+) Intel® Killer™ Software Intel® Connectivity Performance Suite Intel® Wireless Gigabit 11000 Series Intel® Wi-Fi 6 Series Intel® Wireless Gateway Series Intel® Wi-Fi 6 (Gig+) Desktop Kit Intel® Wireless-AC 9260 Intel® Wi-Fi 7 BE201 Intel® Tri-Band Wireless-AC 18000 Series Intel® Killer™ Wi-Fi 7 BE1750 (x/w) Intel® Killer™ Wi-Fi 6 AX500-DBS

Discontinued Products

Intel® Centrino® Wireless-N 2230, Single Band Intel® Centrino® Wireless-N 130, Single Band Intel® Centrino® Wireless-N 2200, Single Band Intel® Centrino® Wireless-N 2200 for Desktop Intel® PRO/Wireless 5000 LAN Access Point Intel® Centrino® Advanced-N 6205 for Desktop Intel® WiMAX/WiFi Link 5350 Intel® My WiFi Dashboard Intel® Dual Band Wireless-AC 7260 for Desktop Intel® Wireless Gateway Intel® Dual Band Wireless-AC 7260 Intel® PRO/Wireless 2000 LAN Access Point Intel® Centrino® Wireless-N 1000, Single Band Intel® Dual Band Wireless-AC 3160 Intel® WiMAX/WiFi Link 5150 Intel® Centrino® Advanced-N 6200, Dual Band Intel® Centrino® Wireless-N + WiMAX 6150, Single Band Intel® WiFi Link 5300 Intel® Centrino® Advanced-N 6235, Dual Band Intel® Centrino® Wireless-N 135, Single Band Intel® PRO/Wireless 2200BG Network Connection Intel® Wireless-N 7260 Intel® Centrino® Advanced-N 6230, Dual Band Intel® Centrino® Wireless-N 100 Intel® Centrino® Advanced-N 6205, Dual Band Intel® Dual Band Wireless-N 7260 Intel® Wireless WiFi Link 4965AGN Intel® Centrino® Advanced-N + WiMAX 6250, Dual Band Intel® Dual Band Wireless-AC 8260 Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® Centrino® Wireless-N 105, Single Band Intel® Centrino® Advanced-N 6200 Intel® WiFi Link 5100 Intel® Centrino® Ultimate-N 6300 Intel® Dual Band Wireless-AC 8265 Desktop Kit Intel® PRO/Wireless 5000 LAN Dual Access Point Intel® Centrino® Wireless-N 100, Single Band Intel® WiFi Link 1000 Intel® Centrino® Wireless-N 1030, Single Band Intel® Centrino® Wireless-N 1000 Intel® Dual Band Wireless-AC 8265

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