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Getting Machine Boot Error with Windows*: MACHINE_CHECK_EXCEPTION

Content Type: Error Messages   |   Article ID: 000028411   |   Last Reviewed: 11/22/2024
Description Resolution

Environment

Linux* and Windows* operating systems

Description

Getting Machine Boot Error with Windows* Machine Check Exception (MCE)

NoteOn VMware* ESXI Operating Systems (OS), this is known as "Purple Screen of Death" (PSOD).

Resolution

The Blue Screen of Death (BSOD) error Machine Check Exception, appears when your system fails to load or recognize any installed hardware or software. These are the main things that may cause this error but there may be other causes that are not listed.

  • Problematic or incorrectly configured drivers
  • Missing or problematic system files
  • Security software

Troubleshooting tips

Try the followings troubleshooting tips as they may help with this issue:-

  • Remove recently installed drivers, software, or hardware: If you have added new hardware, you can disconnect it and run the PC. See if you still encounter the Machine Check Exception.
  • Check the hardware components of the system, such as memory.
    • Try a minimal set of hardware.
    • Test DRAM.
    • Try one memory stick at a time. Refer to the motherboard vendor manual for configuration 
  • Update Windows and drivers.
    • Run safe mode: When your PC opens, it loads many services during startup. Sometimes that may cause a conflict. You can boot into safe mode and remove recently installed drivers, programs, or Windows updates. If you need to update drivers, you can boot into safe mode with networking
  • Restore System if possible: This will transfer your PC’s environment to a previous stage when you did not face this problem.

Related Products

This article applies to 64 products.
Intel® Core™ i7 processors (14th gen) 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i5 Processors Intel® Pentium® Silver Processor Series 9th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i3 Processors Intel® Core™ i5 processors (14th gen) Intel® Celeron® Processor J Series 8th Generation Intel® Core™ m Processors 9th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor D Series 13th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor 4000 Series Intel® Core™ Processors Intel® Pentium® Processor 2000 Series 13th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i7 Processors Intel® Pentium® Processor N Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor G Series 4th Generation Intel® Core™ i3 Processors Intel® Pentium® Gold Processor Series 11th Generation Intel® Core™ i3 Processors Intel® Core™ X-series Processors Intel® Core™ processors (Series 1) 11th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i9 Processors 7th Generation Intel® Core™ m Processors 5th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ i9 Processors 10th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 4th Generation Intel® Core™ i7 Processors Intel® Core™ i3 processors (14th gen) Intel® Core™ processors (Series 2) 8th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ m Processors Intel® Celeron® Processor G Series 5th Generation Intel® Core™ M Processors Intel® Pentium® Processor J Series 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i9 Processors Intel® Core™ i9 processors (14th gen) 10th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i9 Processors Intel® Pentium® Processor 8th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i3 Processors Intel® Pentium® Processor 1000 Series 4th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i3 Processors Intel® Core™ Processor N-series 5th Generation Intel® Core™ i3 Processors

Discontinued Products

Legacy Intel® Pentium® Processor Legacy Intel® Core™ Processors

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