Summary
Troubleshooting steps to help with issues of system random crash, random freeze, crash, or lock-up.
Description
Experiencing random freeze and crash when the system is working.
Resolution
The following troubleshooting tips might help in isolating the issue in self-built systems with Intel® Desktop Boxed processors.
- Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
- Update Windows*. Select Start > Settings > Windows Update.
- Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
- Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
- Check the power supply.
- Check for memory issues:
- Try to have a sufficient amount of memory in your build system.
- Try different memory sticks.
- Make sure the memory is seated well.
- Try another motherboard if possible.
- Try to get a fresh image of the operating system.
