Troubleshooting Tips for Random System Crashes on an Intel® Boxed Processor
Content Type: Troubleshooting | Article ID: 000028063 | Last Reviewed: 02/21/2024
Support Knowledge Base
Environment
Operating System
Windows 11* Family, UNIX family*, Windows® 10 family
Windows* OS and Linux* OS with Intel Desktop Boxed Processors
Description
Experiencing random freeze and crash when the system is working.
Resolution
Troubleshooting tips
The following troubleshooting tips might help in isolating the issue in self-built systems with Intel® Desktop Boxed processors.
- Try to load the default BIOS setting in your system, or update the BIOS. Refer to the motherboard manufacturer for support with BIOS updates.
- Update Windows*. Select Start > Settings > Windows Update.
- Check for overheating issues. Make sure the thermal solution is compatible and installed properly. Refer to troubleshooting overheating issues.
- Start the system in minimal configuration. Minimal configuration: motherboard, processor, power supply unit, and one DRAM module.
- Check the power supply to ensure it is suitable for your self-built system.
- Check for memory issues:
- Try to have a sufficient amount of memory in your build system.
- Try different memory sticks.
- Make sure the memory is seated well.
- Try another motherboard if possible.
- Run CPU stress test for Windows* and Linux*.
- For Windows use the Intel Processor Diagnostic Tool and run Burn-in Test.
- For Linux, look up available stress tests for Linux.
- Try to get a fresh image of the operating system.