Support Knowledge Base

White Screen with Stripes After Resuming From Sleep

Content Type: Troubleshooting | Article ID: 000026028 | Last Reviewed: 08/29/2022

Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

-Related threads: https://communities.intel.com/thread/116427 -The problem is sometimes not present when sleep is manually activated -Can be 100 percent of the times Occurring with 6th, 7th and 8th Generation graphics controllers.

Description

White screen with colored stripes displays when waking from sleep mode.

Resolution

Update your BIOS.
Make sure you are running driver 15.60.01.4877 or newer.

Tip: The last 4 digits determine the driver version, if it is greater than .4877 it should contain the fix.

Note

Any user with 6th Generation graphics (Skylake) on Windows 7/8.1 please use driver 15.45.23.4860 or newer

Need more help?

Contact support