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Error Message: Display Driver Stopped Responding and Has Recovered


Last Reviewed: 17-Oct-2017
Article ID: 000022448

What am I seeing?

The error is also known as Time-out Detection and Recovery (TDR). The screen turns off and on instantly. This behavior can occur in Windows 7*, 8*, 8.1*, or Windows® 10. In the bottom right-hand corner, this notification appears:

User-added image

 

Why did I get this error?

Windows* detected an issue with the display driver and terminated the processes linked to it.


How do I fix it?

We released a Display driver containing a fix to address multiple causes of this error. Released in April 2016 (version 15.40.22.4424), all drivers since that date include this fix. Other causes of the error may exist, so we recommend maintaining your drivers up to date.

You can test by installing our latest generic drivers. For generic drivers, use the Intel® Driver & Support Assistant.

Some computer manufacturers design their systems so you can only install drivers provided by them. See Error Message: Computer Manufacturer Graphics Driver Detected for more information.


I already installed the latest driver from the Download Center, but the issue still occurs

Your computer manufacturer can customize drivers and software to enable or alter features, or provide improved operation on your computer. Contact the manufacturer for the latest updates and technical support information.

All original equipment manufacturers (OEMs) should have access to newer Intel® graphics driver versions that contain this fix.