Canada and Latin America RMA for Credit Freight Process
Technical/Administrative
Contact the indicated carrier if you return a product on a technical or administrative return from any of the countries below.
| Note | Contact the freight carrier within five days of receiving your authorization for return. |
Transportation routing guide
Use the guides below to determine whether to use DGF or UPS. Use only one of these two approved carriers for IMF (Intel Paid) shipments (Only Mexico is authorized to use FedEx for the IMF). Make sure you mark bill third-party on the HAWB/BOL.
Click or the topic for details:
Mexico returns
Routing Guide for RMA returns designated to Intel C/O ModusLink RMA return location.
| Approved Countries | Routing Guide | Integrator Acct# |
| Mexico | Below 50 lb = FedEx | FedEx Phone: International customer service in Mexico at 1-866-232-2942 (from the U.S.) or 800-232-2940 (from Mexico) |
| Above 50 lb = DGF | FedEx Account# (528) 531 504 DGF Mexico: 52 55 51331700 |
IMF = Intel Managed Freight - Carrier will bill Intel account directly.
CMF = Customer Managed Freight. Customer must provide their account number. Do not bill Intel.
Customers must ship with FEDEX small parcel provider as per contract for each country, when applicable. You can't use an account number for heavyweight shipments or services. See country-specific guidelines.
Routing Guide for Technical RMA returns designated to SK Hynix NAND Product Solutions International LLC return location.
| Approved Countries | Routing Guide | Integrator Acct# |
| Mexico | Below 50 lb = FedEx | Contact RMA Team at Solidigm.RMA@intel.com for Fed Ex e-label support for SK Hynix NAND Product Solutions returns. |
| Above 50 lb = DGF | DGF Mexico: 52 55 51331700 |
IMF = Intel Managed Freight - Carrier will bill Intel account directly.
CMF = Customer Managed Freight. Customer must provide their account number. Do not bill Intel.
Customers must ship with FEDEX small parcel provider as per contract for each country - when applicable.
Canada returns
| Approved Countries | Routing Guide | Integrator Acct# |
| Toronto (YYZ) | DGF | There are carrier-specific instructions for RMAs out of Toronto. Ask your RMA rep for details about the process if you aren't familiar with it. DGF Toronto: +289 5626500 |
| Vancouver (YVR) | DGF | There are carrier-specific instructions for RMAs out of Vancouver. Ask your RMA rep for details about the process if you aren't familiar with it. DGF Toronto: +604 2078100 |
| Montreal (YUL) | DGF | There are carrier-specific instructions for RMAs out of Montreal. Ask your RMA rep for details about the process if you aren't familiar with it. DGF Toronto: +514 3443447 |
| Ottawa (YOW) | DGF | There are carrier-specific instructions for RMAs out of Ottowa. Ask your RMA rep for details about the process if you aren't familiar with it. DGF Toronto: +289 5626500 |
LAR returns (Except Brazil and Mexico)
| Approved Countries | Routing Guide | Integrator Acct# |
| Argentina | Below 25 kgs and $1K = UPS Above 25 kgs or $1K = DGF | There are carrier-specific instructions for RMAs out of Argentina. Ask your RMA rep for details about the process if you aren't familiar with it. UPS Argentina: (800) 2222-877 or (11) 4339 2877 |
| Chile | Under US $30K = UPS Above US $30K = DGF | There are carrier-specific instructions for RMAs out of Chile. Ask your RMA rep for details about the process if you aren't familiar with it. UPS Chile / Santiago: (800) PICK-UPS (742-587) or + (56) (2) 2473-7100 |
| Colombia | Case by case | Contact your RMA rep for specific instructions. |
| Peru | Below 68 Kg and $1K = UPS Above 68Kg or above $1K = DGF | There are carrier-specific instructions for RMAs out of Peru. Ask your RMA rep for details about the process if you aren't familiar with it. UPS Lima: (51) (1) 264-0105 |
| Uruguay | Below 50 lb = UPS Above 50 lb = DGF | DGF Uruguay (598) (2) 915 86 96 ext 201 UPS Uruguay (598) (2) 916 16 38 |
| ALL other countries | Contact your RMA rep for specific instructions. | |
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Brazil returns
Routing Guide for RMA returns designated to ‘Intel C/O ModusLink RMA’ return location.
| Approved Countries | Routing Guide | Integrator Acct# |
| Brazil | Under US $30K = UPS Above US $30K = DGF | There are carrier-specific instructions for RMAs out of Brazil. Ask your RMA rep for details about the process if you aren't familiar with it. UPS: 11-5694-6600 (Grande Sao Paolo) UPS: 0800-770-9045 (Rest of Brazil) or contact RMA Team at namo_dra@mailbox.intel.com for UPS e-label support. DGF Brazil: (19) 3578 6500 |
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Routing Guide for Technical RMA returns designated to ‘UPS-SCS Logistics Brazil’ return location.
| Approved Countries | Routing Guide | Integrator Acct# |
| Brazil | Correios | Contact your local RMA Team at: America: namo_dra@mailbox.intel.com |
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Questions or need help?
If you have additional inquiries or questions, please contact the team at namo_dra@mailbox.intel.com. Please ensure to provide your Authorization number and details for assistance. Our standard response time is 2 business days from receipt of your request.
