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Intel Network Interface Controllers (NICs) Return Merchandise Authorization (RMA), Registration, and Warranty Instructions

Content Type: Warranty & RMA   |   Article ID: 000022176   |   Last Reviewed: 02/20/2025

Do I need to register my Intel Network Interface Controller (NIC)?

You do not need to register your Intel Network Interface Controllers (NICs).

If you want to review your warranty, see Intel® Network Connectivity Products Warranty Information.

Click to expand the sections in the order they are presented and learn how to apply for warranty.

How do I submit a warranty request?
  1. Go to Warranty Center.
  2. Click Other Intel® Products.
  3. Enter the Serial Number and SA# in the Stocking ID/Part# field.
  4. Click Search. If your product is covered under warranty, the request button is displayed.
  5. Click Request warranty support to start the process.
What information do I need to provide for a warranty-related issue?

To begin, gather the basic information about your Intel NIC. This information is printed on the label of the NIC. See label examples to learn where to find the MAC and PWA codes

  • MAC
  • PWA

Other helpful information:

  • NIC model
  • Proof-of-purchase
  • Description of the symptoms or problem
  • Troubleshooting steps you have taken

Label examples:

Look at the label on Intel NIC. The label includes the MAC and the PWA (sometimes called PBA) codes, which are key elements when placing an RMA (Return Material Authorization). Here are some visual examples:

MAC: First twelve digits
Manufacturing information: Six digits, located after the MAC
PWA: Six digits followed by a hyphen and three digits, the last sequence in the bar code

Barcode 000E0C070376-473SC-741462-010 label example



Intel Pro 1000 GT PCI NIC - Label example

Intel D33025 Network Interface Card - Label example

How do I get a Return Material Authorization (RMA) number?

When you submit your request, an Intel customer service agent works with you to see if your NIC is eligible for an RMA replacement. For eligible NICs, the agent creates an RMA request for you and includes the RMA number in a system-generated email message. This email also has the shipping instructions for returning your drive.

Note Read the shipping instructions thoroughly. The instructions cover how and where to ship the Intel NIC, and the following reminders:
  • Remove any brackets, cables, and accessories from the network interface controller before shipping, as these items cannot be returned to you.

   

Common errors to avoid when recording your Intel® product markings

Serial numbers include both numbers and uppercase letters. It can be easy to misread the following numbers and letters.

0 O Numeral 0 (zero) and uppercase letter O
1 I Numeral 1 and uppercase letter I (eye)
8 B Numeral 8 and uppercase letter B
6 5 Numeral 6 and numeral 5
2 Z Numeral 2 and uppercase letter Z
V U Upper-case letter V and uppercase letter U
I l Upper-case letter I (eye) and lowercase letter l (el)1

1 Lowercase letters are never used in serial numbers. Only numbers and uppercase letters are used.

 

 

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This article applies to 156 products.
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Discontinued Products

Intel® PRO/1000 PT Quad Port Low Profile Server Adapter Legacy Intel® Killer™ Ethernet Products Intel® 82578DC Gigabit Ethernet PHY Intel® Gigabit ET Quad Port Server Adapter Intel® PRO/1000 MF Server Adapter Legacy Ethernet Products Intel® 82566MC Gigabit Ethernet PHY Intel® 82566MM Gigabit Ethernet PHY Intel® Ethernet Controller XL710-AM2 Intel® 82577LC Gigabit Ethernet PHY Intel® 82578DM Gigabit Ethernet PHY Intel® PRO/1000 MT Desktop Adapter Series Intel® PRO/1000 MF Dual Port Server Adapter Intel® 82577LM Gigabit Ethernet PHY Intel® 82578 Gigabit Ethernet PHY Intel® PRO/1000 PF Dual Port Server Adapter Intel® PRO/1000 GT Desktop Adapter Intel® Gigabit VT Quad Port Server Adapter Series Intel® PRO/1000 PF Quad Port Server Adapter Intel® PRO/1000 MT Server Adapter Series Intel® Ethernet Controller X710-AM2 Intel® Ethernet Server Adapter I340-F4 Intel® Ethernet Converged Network Adapter X520-T2 Intel® Gigabit ET Dual Port Server Adapter Intel® PRO/1000 MT Quad Port Server Adapter Intel® Ethernet Server Adapter I350-F2 Intel® PRO/1000 PT Server Adapter Intel® Ethernet Controller XL710-AM1 Intel® PRO/1000 PF Server Adapter Series Intel® PRO/1000 GT Server Adapter Series Intel® Gigabit EF Dual Port Server Adapter Intel® 82566DC Gigabit Ethernet PHY Intel® 82566DM Gigabit Ethernet PHY Intel® Ethernet Server Adapter I350-T2 Intel® Gigabit ET2 Quad Port Server Adapter Intel® PRO/1000 MT Desktop Adapter Intel® Ethernet Server Adapter I340-T4 Intel® PRO/1000 PT Desktop Adapter Intel® PRO/1000 MF Server Adapter (LX) Intel® PRO/1000 PT Quad Port Server Adapter Intel® PRO/1000 PT Dual Port Server Adapter Intel® PRO/1000 GT Desktop Adapter Series Intel® Gigabit VT Quad Port Server Adapter Intel® PRO/1000 MF Server Adapter Series Intel® Ethernet Converged Network Adapter X520-SR2 Intel® PRO/1000 MT Dual Port Server Adapter Intel® Ethernet Server Adapter I350-F4 Intel® Ethernet Server Adapter I350-T4 Intel® PRO/1000 MT Server Adapter Intel® PRO/1000 PF Server Adapter Intel® 82566 Gigabit Ethernet PHY Intel® Ethernet Converged Network Adapter X520-QDA1 Intel® PRO/1000 GT Quad Port Server Adapter Intel® 82577 Gigabit Ethernet PHY

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