How to Fix Hard Drive or Storage Control Module Issues for Boards and Kits

Documentation

Troubleshooting

000007552

09/21/2017

Follow these recommendations for troubleshooting hard disk drive (HDD) or solid-state drive (SSD), and Storage Control Module (SCM) issues:

 
Product Issue Action

HDD or SSD

Dead physical drive (PD) Rebuild PD
Replace PD
Predictive failure analysis (PFA) PD Replace PD
Missing PD Reseat PD
Replace PD
Multiple Dead PDs Force PDs online, rebuild

SCM

One SCM unmanageable, Virtual Machines (VMs) up Reset to normal mode
Reseat SCM
Chassis power down
Both SCMs unmanageable, VMs up Reset to normal mode
Reseat SCM
Reset SCM to safe mode
Chassis power down
Replace SCM
One or both SCMs unmanageable, VMs down Check event log for bad sectors, or PFA on PD, replace PD
Reset SCM(s)
Reseat SCM(s)
Chassis Power Cycle
Battery Backup Unit (BBU) dead/bad Replace BBU