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System Hangs on Boot after Upgrading Intel® Boot Agent

Content Type: Troubleshooting   |   Article ID: 000006885   |   Last Reviewed: 02/04/2020

What are you seeing?
After updating the Intel® Boot Agent software, also known as Preboot Execution Environment (PXE) image, on an Intel® Network Adapter, the system hangs on boot.

What is the cause?
The computer system BIOS does not support the latest PXE image. This issue is not caused by the Intel Boot Agent software.

How to fix
If you cannot boot your system after upgrading the Intel Boot Agent software, you should be able to resolve the issue by following the steps for one of the options below.

Your best option is to upgrade your computer BIOS.

  1. Contact your system manufacturer for an updated BIOS.
  2. You must remove the Intel® Network Adapter from your system before updating the BIOS.
  3. Your system will boot normally after removal of the Intel Network Adapter.
  4. Follow your system manufacturer's instructions for upgrading the BIOS.
  5. After the BIOS upgrade completes and you have confirmed that the computer functions normally, install the Intel Network Adapter.
  6. The system should now boot normally.


If you have access to a different computer, you should be able to use the other computer to restore an earlier version of Intel® Boot Agent.

  1. Install the Intel Network Adapter in another computer.
  2. Use the Intel Boot Agent software on the CD that came with your adapter to restore the earlier software version.
    Note If you do not have the CD, you can download an earlier version of Intel Boot Agent.
     
  3. After installing the earlier version of Intel Boot Agent software, move the adapter back to the original computer system.

Related Products

This article applies to 67 products.
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Discontinued Products

Intel® PRO/1000 PT Quad Port Low Profile Server Adapter Intel® PRO/1000 PT Quad Port Server Adapter Intel® PRO/1000 PT Server Adapter Intel® PRO/1000 PT Dual Port Server Adapter Intel® PRO/1000 MT Desktop Adapter Series Intel® PRO/1000 MF Dual Port Server Adapter Intel® Gigabit ET Quad Port Server Adapter Intel® PRO/1000 PF Dual Port Server Adapter Intel® PRO/1000 MF Server Adapter Intel® PRO/1000 GT Desktop Adapter Intel® PRO/1000 PF Server Adapter Series Intel® PRO/1000 GT Desktop Adapter Series Intel® PRO/1000 GT Server Adapter Series Intel® Gigabit VT Quad Port Server Adapter Intel® Gigabit EF Dual Port Server Adapter Intel® PRO/1000 MF Server Adapter Series Intel® Gigabit VT Quad Port Server Adapter Series Intel® Ethernet Converged Network Adapter X520-SR2 Intel® PRO/1000 MT Dual Port Server Adapter Intel® Ethernet Server Adapter I350-F4 Intel® Ethernet Server Adapter I350-T2 Intel® Ethernet Server Adapter I350-T4 Intel® Gigabit ET2 Quad Port Server Adapter Intel® PRO/1000 PF Quad Port Server Adapter Intel® PRO/1000 MT Server Adapter Intel® PRO/1000 MT Desktop Adapter Intel® PRO/1000 MT Server Adapter Series Intel® PRO/1000 PF Server Adapter Intel® Ethernet Server Adapter I340-T4 Intel® Ethernet Converged Network Adapter X520-QDA1 Intel® Ethernet Server Adapter I340-F4 Intel® PRO/1000 PT Desktop Adapter Intel® Ethernet Converged Network Adapter X520-T2 Intel® PRO/1000 MF Server Adapter (LX) Intel® PRO/1000 GT Quad Port Server Adapter Intel® Gigabit ET Dual Port Server Adapter Intel® PRO/1000 MT Quad Port Server Adapter Intel® Ethernet Server Adapter I350-F2

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