Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver

Documentation

Install & Setup

000005598

08/15/2018

Determine why and how to uninstall these drivers. The Installation_Readme.txt that came with your driver download includes more instructions for uninstalling your Intel® Graphics Driver.

Reasons for uninstalling an Intel® Graphics Driver

  • A technical support representative prompts you, as part of troubleshooting an issue.
  • Your last driver installation didn't complete successfully, or ran into errors.
  • A previous driver had better functionality for your specific needs.
    Note If your computer is always connected to the Internet, the Windows Update tool may attempt to automatically install the latest drivers. If you encounter this situation, try by temporarily disconnecting from the Internet.

Click or the topic for details:

Uninstalling the Intel Graphics Driver via the Add/Remove Programs Method
Note Try this method first, before removing your Intel Graphics Drivers. If this method doesn't work for your system, use the Uninstalling the Intel Graphics Driver via the Device Manager Method below.
For a quick review of the steps outlined in the video, read the points below.
  1. Open the Add/Remove Programs window using the steps provided for your operating system:
    • Windows 7*: Click Start, select Control Panel, click Programs, select Programs and Features.
    • Windows 8.1*: Press the Windows key and the X key together, select Programs and Features.
    • Windows® 10: Press the Windows key and the X key together, select Apps and Features.
  2. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  3. Right-click the Intel Graphics Driver and select Uninstall.
  4. Follow the prompts stated by the Intel Installation Framework window to complete the process.
  5. The system must go through a restart to complete the uninstall process.
  6. If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 5.
Uninstalling the Intel Graphics Driver via the Device Manager Method

For a quick review of the steps outlined in the video, read the points below.
  1. Open the Device Manager using the steps provided for your operating system:
    • Windows 7*: Click Start Run, type: devmgmt.msc
    • Windows 8.1* and Windows® 10: Press the Windows key and the X key together, select Device Manager.
  2. Expand the Display Adapters section.
  3. Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
  4. Right-click the Intel Graphics Driver and select Uninstall.
  5. Select the check box Delete the driver software for this device.
  6. The system must go through a restart to complete the uninstall process.
  7. If no older drivers are stored in the system, the graphics controller in device manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat steps 1 through 6.
Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method

For a quick review of the steps outlined in the video, read the points below.
  1. Open the Device Manager, using the steps provided for your operating system.
    • Windows 7*: Click Start, at the run prompt type: devmgmt.msc
    • Windows 8.1* and Windows® 10: Press the Windows key and the X key together, select Device Manager.
  2. Expand the Sound, video and game controllers section.
  3. Find and right-click Intel Display Audio or Intel HDMI Display Audio.
  4. Select Uninstall.
  5. After the uninstall process finishes, restart the computer.