|
Products
|
|
 |
| Intel® Modem Chipset Frequently Asked Questions |
|
|
|
|
 |
1. Where can I get the latest drivers or installation files?
Intel no longer provides generic drivers for modem chipsets. The best place to get drivers for your modem is directly from the company that manufactured it.
|
|
|
|
|
|
2. Where can I get support for my modem?
While your modem may be based on Intel® modem chipsets, the complete modem product (internal card or external assembly) was actually manufactured by another company. Technical support requests need to be addressed to the actual modem manufacturer.
3. How do I find the manufacturer of my modem?
There are many ways to determine the manufacturer of your modem:
 | Point of purchase or system manufacturer (internal modems) – this is the easiest method. | |
| Product packaging – look for the manufacturer on the box the product came in. | |
| Documentation – look at the instructions or literature that came with your modem. If the modem is internal (inside your system), look for the system manufacturer. | |
| Product – look at the product markings. Often, the name of the manufacturer is on the back of the unit or look for an FCC ID number or other number from a regulatory agency that can be traced as below. | |
| Modem Properties – these may show up CMOS or BIOS information or displayed in "System Information" under your Operating System "Accessories" or "System Tools." However, it may be that the chipset and not the actual manufacturer is identified. | |
| Regulatory Agencies such as UL, CSA, or FCC database or Equipment Authorization System may be able to help, given a reference or certificate number. | |
4. Where can I find drivers for the Intel® 537?
Reference drivers for this modem chipset are not available for end-users and are for use by OEM developers only. To obtain drivers for your modem please contact your modem manufacturer or point of sale. OEM developers looking for these drivers should contact their Intel representative.
5. Where can I find Windows* XP drivers for the MD5620?
This product has reached End of Life. Intel will not offer XP or any other new drivers for this product.
6. What should I do if my modem does not connect or frequently drops the line?
Please try updating your modem driver. Also, you may need to upgrade your firmware for V.90 or V.92 speeds through your modem manufacturer.
7. Where can I get an upgrade for my modem?
Upgrading from V.90 to V.92 requires a firmware change. These are available only from the manufacturer of your modem.
8. My dial-up networking does not work after I installed new drivers for my modem. What should I do?
After installing a new driver, you will need to add a new connection by using the "Make a New Connection" in Dial-up Networking, and select your modem. Your old Dial-up Networking connection is linked to the old drivers. Contact the modem or system manufacturer, Operating System vendor, or Internet provider for further assistance.
9. My 56K V.90 modem is not connecting at V.90 speeds. What should I do?
You may need to update your drivers (see questions 1 and 2 for details). Connecting at V.90 speeds also depends on your phone line conditions. Make sure your phone lines are capable of connecting at V.90 speeds. Contact your local phone company to determine what connection speeds they guarantee for your phone lines.
10. Where can I find jumper settings for my modem?
The following is the generic jumper configuration for our reference design used by some modem manufacturers. This may or may not match your modem. If it does not match, you need to contact your modem manufacturer.
| COM Port |
IRQ |
Jumper Setting |
| 1 |
4 |
5, 7, 11 |
| 2 |
3 |
1, 7, 9 |
| 3 |
4 |
3, 5, 11 |
| 4 |
3 |
1, 3, 9 |
| Plug and Play |
--- |
9 - 27 |
|
11. Where can I find an init string for my modem?
The init string that you need depends on your application. The list below includes examples of common init strings and settings used for some applications. If these strings don't work, you will need to contact the provider of the application to see what type of setup is required.
Init String Examples:
| Controller-based: AT &F E0 V1 W2 &D2 &C1 S0=0-C1 | |
| Alternate Controller-based: AT&F &C1 &D2 H0 %C0 W2 | |
| PCI-Based: AT&F E0 Q0 X4 S0=0 &D2 &C1 &S0 V1 W2 | |
|
12. How do I disable V.90 and enable V.34 on my modem?
To disable V.90 and enable V.34 try the following commands in your init string.
| AT+MS=V34,1,0,0 | |
| AT+MS=V34,1,300,28800 | |
|
|
|
|
|
