Intel and Remedy® Team to Offer Comprehensive Solution for Windows* NT* Networks

Integrated Desktop Management and Help Desk Solution Promotes First-Call Problem Resolution

HILLSBORO, Ore. and MOUNTAIN VIEW, Calif., April 20, 1998 – Intel, the industry leader in desktop management, and Remedy Corporation (NASDAQ: RMDY), the market leader for internal help desk software, today announced an agreement aimed at providing IT organizations with a comprehensive suite of desktop management and help desk capabilities. Under the agreement, the two companies will offer no-cost integration capabilities between Remedy Help Desk™ and Intel LANDesk Management Suite, giving help desk staff the tools to solve PC and server problems remotely, thereby reducing the frequency and cost of sending technicians into the field to solve those problems.

Beginning in June, all new releases of the Remedy Help Desk will include Intel's Desktop Integrator Technology, a software module that extends the desktop management capabilities of Intel LANDesk Management Suite to the Remedy Help Desk. The Desktop Integrator Technology-enabled version of Remedy Help Desk will also be available from Remedy's "Software to Go" Web page, at www.remedy.com, by the end of April. Beginning in June, Intel will also include Remedy Help Desk Express™, a full function help desk solution supporting up to three users, with LANDesk Management Suite.

By combining capabilities like asset management, software distribution, remote control, and antivirus protection with the industry-leading Remedy Help Desk, support teams will have a simple and central point of control for heterogeneous networks. Working together, these best of breed products assemble information support teams require, helping to reduce the Total Cost of Ownership (TCO) of business computing and enable first call problem resolution.

"Intel is the leader in server and desktop management for Windows* NT*," said Larry Garlick, chairman and chief executive officer of Remedy Corporation. "Remedy plans to team with Intel to make tight integration with its LANDesk Management Suite a standard part of our product offering. Intel will be our key ally for NT systems management."

"We see Remedy and its industry-leading Remedy Help Desk as a crucial element of our strategy to deliver first call problem resolution to our customers," said Ed Ekstrom, vice president, Intel Small Business and Networking Group, and general manager, System Management Division. "Desktop Integrator Technology provides the integration our customers demand between our desktop management capabilities and the Remedy Help Desk."

At the heart of the Remedy-Intel solution is a seamless interface between Remedy Help Desk and Asset Management products and Intel LANDesk Management Suite. With a click of the mouse, a help desk agent can take control of a problem PC remotely to diagnose and help solve problems on the first call, without needing to travel to the PC site. First call problem resolution has been identified by industry analysts as a major contributor to lowering the total cost of ownership of business computing.

The two companies plan to offer joint product and service deployment packages through their combined channel organizations. This solution will allow customers to obtain a comprehensive desktop management and help desk solution from a single source.

A continuous interface between LANDesk Management Suite's asset database and the Remedy Help Desk, planned for third quarter 1998, will make all the PC asset, directory, and security information that is centrally collected by LANDesk Management Suite available to Remedy applications. Future joint development plans include using the unparalleled alert capabilities of LANDesk Management Suite to automatically create and update information stored in Remedy Help Desk.

Remedy and Intel also plan an extensive co-marketing program to introduce this solution, including rollout at Remedy's booth at the Support Services Conference and Expo in April and at both companies' booths at Networld+Interop in May; mobilization of both companies' sales force and VAR channels; presentations at user groups and seminars; and highlights on both Intel's and Remedy's Web sites.

Pricing and Availability
The LANDesk family of products is a key part of Intel's work to make PC networks less costly to deploy, manage and protect. Other LANDesk products include LANDesk Configuration Manager for automated configuration and deployment; LANDesk Server Manager Pro and LANDesk Virus Protect for critical node protection; and LANDesk Client Manager, an application distributed by PC manufacturers that monitors the health of PCs.

LANDesk Management Suite is priced as low as $50 per node license (U.S. suggested list). Additional volume pricing and upgrade programs are also available. All Intel networking products are available worldwide through a network of distributors and value-added resellers. Additional product information is available at (800) 538-3373 for U.S. and Canadian customers; at (44) 1-793-431-155 for European customers; or at (503) 264-7353 for other international customers.

Founded in 1990, Remedy develops and markets the world's leading solutions for the internal help desk and consolidated operations management (COM) market. As the leader for help desk solutions, Remedy continually delivers products that set the industry standard. At the end of 1997, Remedy had over 5,250 customer sites, with more than 2,800 customers in 61 countries. Remedy operates from headquarters in Mountain View, CA., with offices in Pleasanton, CA; New Jersey, Maryland, London, Frankfurt, Paris, Tokyo, and Singapore.

* Other names and brands may be claimed as the property of others.