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Not Compatible Reported When Upgrading from Windows* 7 to Windows* 8 for Server Products


Last Reviewed: 24-Jul-2017
Article ID: 000005851

What's wrong?
Windows 8 Upgrade Assistant* reports Intel® USB 3.0 eXtensible Host Controller Driver version 1.0.5.235 or earlier, is not compatible.

Screenshot of Windows Upgrade Assistant highlighting the Intel(R) USB 3.0 eXtensible Host Controller Driver

What should I do?
Uninstall Intel® USB 3.0 eXtensible Host Controller Driver before installing Windows* 8 upgrade.

Steps to uninstall Intel® USB 3.0 eXtensible Host Controller Driver:

  1. Click the Start button.
    Screenshot indicating the location of the Windows Start Menu button

  2. Select the Control Panel in the menu item.
    Screenshot of the Windows 8 start menu indicating the location of the Control Panel button

  3. The Control Panel window opens.
    Screenshot of the Windows 8 Control Panel

  4. Click Programs.
    Screenshot of the Windows 8 Control Panel indicating the location of the Programs button

  5. Select the Intel® USB 3.0 eXtensible Host Controller Driver on the list of programs.

    Click Uninstall.
    Screenshot of the windows 8 Programs window indicating the location of the uninstall button for the Intel(R) USB 3.0 eXtensible Host Controller Driver

Note
  • The Windows* 7 system with Intel USB 3.0 eXtensible Host Controller Driver 1.0.6.245 does not have this issue.
  • Windows 8 has a native in-box USB 3.0 driver. Intel is not releasing a specific Intel USB 3.0 eXtensible Host Controller driver for Windows 8.

This article applies to: