Intel® System Identification Utility frequently asked questions.
Use the "Did you find this information helpful" yes/no survey on the left navigation bar to submit feedback for the Intel® System Identification Utility.
Send us positive feedback by selecting YES and providing feedback on how it improved your online support experience. Your feedback is greatly appreciated.
If this utility was not helpful, select NO and tell us why this tool didn't not assist you. Please provide specifics of your experience (installation, detection, etc.), and the type of user (End user, Channel, or Expert) so that we could improve the experience.
|Note||Not all Intel and third party components will be detected by this tool. Intel System Identification Utility provides a high level view of the components in your system. Please utilize the individual component discovery tools if you wish to discover more information. Do not directly contact Intel via e-mail/phone/chat for technical issues/feedback on the Intel® System Identification Utility, please use the Yes/No Survey.|
The Intel® System Identification Utility responds with not detected when the tool cannot discover the component. Note however that the component may be properly reported in the operating system. If Intel® System Identification Utility does not identify a component you will receive a "not detected" message in the report. If you receive this message utilize the individual component discovery tools or operating system device manager to discover more information on the components installed on your computer.
Some of the discovered Intel components may be underlined to provide links to associated support page for the product. The links provided by Intel® System Identification Utility provide a guide for component support pages at Intel. When selecting a link, a pop-up web page will occur. If you have a pop-up blocker enabled on your web browser you will not see the associated supported page (it will be blocked). You may wish to temporarily allow pop-ups to view landing pages.
Yes, in the Advanced tab under Driver status (if Intel component detected). If the driver is generic, available in our database, and is not an OEM custom driver version, Intel® System Identification Utility may provide the status of your driver. If a newer driver is available, you may wish to save the driver locally to your computer prior to installation. Not all drivers are available through the Intel® System Identification utility. As an alternative, you could visit download center to automatically or manually install your drivers.
This service analyzes the computer's system information and provides the user with a report. It then instantly provides both a summary and a detailed analysis of your system (support web links, high level technical information, and driver status analysis). The system information may also be collected and retrieved by an Intel support agent if the user provides Intel with the Intel® System Identification Utility eight digit number during a technical contact to Intel. No personally identifiable information is collected nor stored by this tool.
Yes. Intel® System Identification Utility is a web-based service that provides the analysis on the website. A small ActiveX or Java-based component is downloaded the first time you run the service. This component looks at and identifies your system components when you instruct it to do so from the website.
Yes using the print or save icons above the report. Reports are saved in .HTML format to preserve the web links. Since the advanced information contains the basic information, saved and printed reports only display the Advanced information.
Yes. To delete the downloaded ActiveX/Java browser applet and all of its components, navigate to your Control Panel, select Add or Remove Programs and look for "System Requirements Lab*". Select "System Requirements Lab*" and click Remove. Make sure you only remove this entry.
The Intel® System Identification Utility collects hardware and system software information. Information such as CPU, CPU speed, OS version, RAM, Video Card, Sound Card, DirectX version, etc. The Intel® System Identification Utility does not collect any personally identifiable information.
No. There is no personally identifiable information collected. Intel® System Identification Utility collects hardware and system software information.
The Intel® System Identification Utility (Intel® SIU) supports the following operating systems:
Supported browsers are:
|Note||Internet browsers are being updated often and the latest browser may not yet be supported by the Intel System Identification Utility. If you find an issue with installation on a production browser, you can report the Internet browser version and operating system using the "Did you find this information helpful" Yes/No survey. The survey is located in the left navigation bar of the Intel System Identification Utility web page.|
The reference number is a method of retrieving a report by an Intel contact center. This number assists the Intel support person when contacting Intel. You can choose to provide the agent with the number so that they can retrieve the exact same hardware/software information that is in your report.
The Intel® System Identification Utility is powered by System Requirements Lab*. System Requirements Lab is technology from Husdawg*, LLC. System Requirement Lab* is a web-based service that quickly and automatically tells you the components on your PC. The entire service is run on a website with immediate summary and detailed analysis provided both graphically and textually. Just install product, click a button, and your report for your system is ready.